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Wont connect to internet over VZW network

Ok so I just got my HTC Thunderbolt yesterday and it wont connect to the internet over the Verizon network. It works just fine when it is connected to wifi. I have tried turning the mobile network on and off and everything but it still wont.

BTW I can still call and text but everything that requires the internet does not work.

Comments

Marklan

I have the same exact problem. Haven't figured it out yet.

LaxinFish29

On the phone with tech support now for the same issue.

LaxinFish29

The guys at the verizon store did not register the sim card correctly. I was able to use the phone and text but not the web. A very nice lady at tech support fixed me right up. Works great now.

Marklan

Factory data reset, and start over. Got it working again. For how long, who knows.

Baseballdude

I had the same problem and tech support was going to send me a new one but I went into the store and they fixed it right up. They said it was messed up during the initial activation. No problem with internet over the last couple of days. Now for my other issues......

DeannaSmarra

im having the same issue? a factory data reset will do it you think?

pinggolf

Use ##778# instead of the phone info trick. If you force the device to cdma only, you won't connect to 4g if it's available.

Here are the instructions:
On you phone dial pad hit ##778# and tap call
Password is 000000
tap modem settings-->rev a-->enable
Hit your menu key and commit changes.
The device will reboot and you'll have 3g coverage if your not in a 4g area.

This trick force the device to use the same evdo network as all other 3g devices. The only thing you'll lose is the ability for simultaneous voice/data. The device will still connect to 4g if it's available.

I started another thread that has this info (entitled: thunderbolt data service down).

Hope that helps.

Tidbits

pinggolf wrote:
Use ##778# instead of the phone info trick. If you force the device to cdma only, you won't connect to 4g if it's available.

Here are the instructions:
On you phone dial pad hit ##778# and tap call
Password is 000000
tap modem settings-->rev a-->enable
Hit your menu key and commit changes.
The device will reboot and you'll have 3g coverage if your not in a 4g area.

This trick force the device to use the same evdo network as all other 3g devices. The only thing you'll lose is the ability for simultaneous voice/data. The device will still connect to 4g if it's available.

I started another thread that has this info (entitled: thunderbolt data service down).

Hope that helps.

If you do it the way I said to do it you still have voice and data. Also you can always revert back when 4G comes back into your area.

PJNC284

The cdma auto (prl) method doesn't work for those having issues with data on eHPRD. That method is only useful for those who don't want the battery drain of being on 4G all the time. And it seems that simultaneous voice and data is still working for a lot of the people who have enabled Rev A.

pinggolf

Pjnc284 is correct. The ##778# trick fixes the no data over eHRPD issue many of us are currently experiencing. I'll gladly give up simultaneous voice/data just to have data in 3g only coverage. At least the device will automatically flip between 4G and 3g without having to force the device to use cdma or LTE.

We're at VZW's mercy until they fix the eHRPD issue.

Tidbits

point taken :smileyhappy:

92101

Im on my second Thunderbolt and they tell me that I need a new one.. Is the Thunderbolt the new Balcberry Storm?

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