Child Item

Site Totals

61487 Questions Answered 271 Categories

Log in screen loops, phone won't start up.

While powering up my phone after charging it, i noticed that the start up screen where it spells out Droid and then switches to the little red symbol had been looping. Repeating the process over and over. I took the battery out, tried starting it while on the charger. Phone just wont start up.

Comments

ChristinaB_VZW

Hello Scriptur,

I understand the urgency of your concern. I would like you to please complete a soft reset of your device. Please do not have it connected to the charger for this troubleshooting. I have listed the steps below.

Remove the battery while the phone is powered ON

Wait 60 seconds

Re-attach the battery and power the phone ON

If this does not resolve your concern and you cannot power your phone on, please feel free to send me a private message. I will be happy to assist you further.

I hope this information is helpful. Have a wonderful day!

Womantis

I am having the same problem, and a soft reset isn't helping. If a solution is found, please let me know!

unknown

If a soft reset is not working, the next step is a factory reset.

For the Droid 2

Turn off the phone
Power on phone while pressing "X" key on qwerty keypad - release "X" and power key after you see Motorola batwings.
You should now see an "!" in a triangle with Android guy
Press the "Search" key on qwerty keypad to enter factory menu, this will unhide the menu and show the following options
1. Reboot system Now
2. Apply sdcard:update.zip
3. Wipe Data/Factory Reset
4. Wipe Cache Partition
Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use Camera side key or Menu key to select "wipe data/factory reset"
Use Vol Up / Vol down to navigate to "Yes delete all user data" and then use Camera key to select "Yes - delete all user data"

Wait for operation to complete (maybe 1 minute or so) and then press camera key to select "reboot system now"

unknown

For the Incredible:

Power device off
Press and hold VOL Down and Power button at same time until screen displays with 3 androids at the bottom (screen shot)
Press VOL down to highlight Clear Storage, press PWR Button to select option
Screen displays below information (screen shot):

Clearstorage

Delete All User Data?
<VOL UP> YES

<VOL DOWN> NO

Child Item