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WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

I'm just wondering how many hate their Samsung Fascinate phone as much as I do? I got mine in Feb & have had problems since I got it. It's freezing up, have to take the battery out all the time, can't answer it because it's frozen, but it did ring & ring & ring& ring. It froze up while in the Verizon store, thank goodness I had witnesses, but they said no one ever came in with that problem. NOT TRUE!!!!!! While I was there, 2 other people had the same problem. So after paying $199 for the phone (buy the way, now there free with a 2 yr contract) verizon sent me a "CERTIFIED" PRE OWNED PHONE 3 times, same problems.

Now since the updates in the middle of the night, the samsungs are worse than ever!!!!!! Some that have complained about it to verizon are getting the run around. Verizon said they haven't had any complaints. After reading all 18 pages of complaints, verizon has that complaint as solved when it's not!! On top of that verizon advisors are on here saying they are aware of the problems we are having & we should try turning all your running apps off, put in airplane mode.

VERIZON , PLEASE LISTEN TO US!!! OUR PHONES AREN'T WORKING!!! MY SCREEN STAYS LIT, I HAVE MISSED CALLS, MY BATTERY IS DRAINED IN 4-5 HRS. I HAVE TO TAKE THE BATTERY OUT OFTEN, MY PHONE STILL LOCKS UP. I HAVE A SICK MOTHER WHO IS WAITING TO HAVE SURGERY, I NEED A RELIABLE PHONE PLEASE!!!!!

I don't want to text back & forth with a tech anymore, nothing is getting resolved.

Comments

mdram4x4

multiple phone, same problem - most likley user issues

i have 0 issues with my fascinate

try a factory reset, clear the cache, format sd card

factory reset again

and run it as it is out of the box to see if you get the error

Z4driver

Glad to hear your phone is working. Did your phone update the last 2 weekends? Since the updates my phone & many many others now have defected worthless phones. I've been with verizon for close to 15 yrs & never had this many problems. I'm actually wasting money on the data package, since the battery runs down way too fast, I don't get much use out of it.

mdram4x4

Z4driver wrote:
Glad to hear your phone is working. Did your phone update the last 2 weekends? Since the updates my phone & many many others now have defected worthless phones. I've been with verizon for close to 15 yrs & never had this many problems. I'm actually wasting money on the data package, since the battery runs down way too fast, I don't get much use out of it.

update? for what? 2.1 is fine, no need to update

and with the devs out there you can get a better rom then vzw has

chozngirl777

Yes I too hate my Samsung Fascinate. I was having the same problems (IE: Freezing up, calls going straight to voicemail, not receiving texts, etc. etc.). At first I thought maybe I just had a defective phone. I then accidentally dropped mine in the water, and did get my replacement from Assurion. Sure enough, I'm having the same problems. I was planning on going down today and just adding a line and getting the Iphone 4 (which will costs me and additional $200 plus $30 a month= $560). However, after reading through these forums, I feel that each and everyone of us should come together and file a class action lawsuit. It's obvious that these phones are defective. Legally, if are not receiving the services in which we are paying for, we have the option to "Opt out" of our contract. I am so close to doing so and going back to A T & T. Verizon needs to come up with a solution immediately, or I am doing one or the other, guaranteed!

SFObrien

Don't hate it fix it. You can work on it and actually get it running pretty good and it's not that hard to do.

Z4driver

I agree, either give us new different phones FREE (plus credit our bills) or let us out of our contract or we should all agree to file a class action lawsuit. I am NOT paying $107 a month for a phone that doesn't work.

mdram4x4

please file the lawsuit

i would like to see at least 1 person that threatens it do it

just for laughs

nickjr

Z4driver wrote:
I agree, either give us new different phones FREE (plus credit our bills) or let us out of our contract or we should all agree to file a class action lawsuit. I am NOT paying $107 a month for a phone that doesn't work.

I need a new phone also....

unknown

I understand your frustration over the issues with this phone and understand how important it is to have a reliable phone. We have had multiple reports of users missing calls, text, and freezing on the Samsung Fascinate. We have reported these issues to our product team and we are working with Samsung to resolve this issue as soon as possible. I apologize we don't have a date yet on the resolution, but the software is still going through testing to ensure the issue is resolved.

nienie

MarquiaF_VZW
Follow us on Twitter @VZWSupport

That is not acceptable. You are not providing reliable equipment and customers are paying big money every month to have a phone that works. Verizon sold the phone and provides the service therefore Verizon needs to make this right by the customers. As I see it Verizon is not living up to their part of the contract and so if the customer wants to opt out of their current plan they should be able to.

I would also advise everyone that is having difficulties to call verizon everyday numerous times a day until they replace your phone with a comparable one. Do not fall for resetting your phone or getting another fascinate sent to as this is not going to solve your problem. This is just buying verizon time while the customer continues to not receive calls, texts and the multiple other issues known with this phone.

Another option along with the above is to report Verizon to your attorney general. I was able to find a tier 2 tech that listened to me and I am getting a replacement phone as should every other person that has a fascinate...

Bubbles423

I agree. Bought my first fascinate and when tried to update with ED04, completely fried my system. Phone just stayed on the initial samsung screen. Took it in to a store, did a master reset with no results. The rep called tech support and said they would send me a replacement. Received a certified pre owned fascinate with 2.2 edo4 already installed And having worse problems then before. Service will completely go out for 5+ minutes on 3G network, not receiving calls or texts when I do have service, others not receiving my texts and then they will get them all at once...3 days later, constant force closing from main screen etc, potential employers contacting me for interviews and i get the vm's days later etc. I have a husband deployed right now, and I need a reliable phone in case something should happen.

TotalDisgust

Z4driver wrote:
I agree, either give us new different phones FREE (plus credit our bills) or let us out of our contract or we should all agree to file a class action lawsuit. I am NOT paying $107 a month for a phone that doesn't work.

I'd be glad to join in...

Gad2103

@mdram4x4 -- if a car company sold you a car that didn't work and you had to figure out how to fix it in order to use it, you wouldn't be outraged? I don't think you are stupid enough to not understand peoples problems. stop acting dumber than you are.

this phone is absolutely awful. what verizon is doing is wrong. with 2.1 the antenna barely worked now with 2.2 the battery doesn't. coincidence?! my hunch is that battery life was sacrificed to solve a problem with the radio in these phones. although the battery stats claim the screen is eating all the battery, when I shut off data and use wifi I get much less atrocious battery life. still not great though. I went to verizon and they gave me a new battery and told me its my fault for updating without reading the consequences of the update. **bleep**? I would love to see something done about this. has anyone tried writing corporate? what about a facebook group?

kkdidit2xs

I hate my Phone, TARGET PRACTICE is what I am thinkg.

And Verizon really does not listen to their customers, In my case with them, THEY LIE.

unknown

I can certainly understand your frustration with the Samsung Fascinate. At this point in time Verizon Wireless and Samsung are working diligently to resolve the software issues with the phone. Once there is a suitable resolution we will make our customers aware of it. Hope this helps. Thank you.

adamamazing

SammuelP wrote:
I can certainly understand your frustration with the Samsung Fascinate. At this point in time Verizon Wireless and Samsung are working diligently to resolve the software issues with the phone. Once there is a suitable resolution we will make our customers aware of it. Hope this helps. Thank you.

so where exactly is this "forced update" I was told was happening today??at this rate verizon should just be offering any of us still having issues a swap instead of having tech and customer care people lie to us that an update was coming and leaving us in the dark.

i cant even update from 2.1 any higher without it failing to install.i miss calls,phone freezes,extended battery dies.you name it and its an issue.

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