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VCAST Media Manager and ENV 3

OK, I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am unsing windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.

Comments

SuzyQ

If you have the Env3, as it states in your profile, then I would invest in a $10 micro SD card, transfer the pix to the card, and then from there to the computer, either with a card reader, or via USB cable,

EdW_VZW

I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am using windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.

VCAST Media Manager and ENV 3

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06-22-2011 10:10 AM

Goldie11 wrote:
OK, I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am unsing windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.

Thank you Goldie11 for your reply. Adding to what was said, I wish to point out that you double posted on the same issue a minute of each other putting the word Ok at the start of your sentence as the only difference between the posts. The reason why this was pointed out is because one posting would be sufficient. Many postings of the same issue exact issue does not get more attention than a single posting where as a double posting can cause confusion. In stating you always have used a desktop Media manager to get my pictures off your phone, What Windows operating system were you using at that time it worked to get the pictures off your device? Please check to see if you enabled the menu for Mass Storage on your device.

The USB Mass Storage menu allows you to transfer content from your phone via Windows XP when your phone is connected to your computer using a Micro Sd card inserted in your phone and with a compatible USB cable. When you have the Micro Sd card inserted in your phone, use the steps below to enable the menu for Mass Storage. I am also providing a link to our website that can also provide additional troubleshooting steps. The link is: http://support.vzw.com/clc/devices/index.html

Using the Internal Keypad:

1. Open the flip and press[MENU].

2. Press Settings & Tools.

3. Press Tools.

4. Press USB Mass Storage. From there you can enable the Mass Storage to then transfer your pictures from the phone to your computer.

Please note: Do not insert or remove the Micro Sd card while playing,deleting or downloading Pictures/Videos/Music/Sounds.

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