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Media Center/Catalog/Get It Now fixed?

In the "Error Cannot retrieve catalog..." thread, MikeS1_VZW wrote that this has been fixed. I sent him a PM a few days ago asking about this because our local corporate Verizon store didn't know anything about it (no response as yet). Actually, had there been a technician there (as I thought there always was), that might have helped, but they seemed to be short-handed on technicians.

So, if this is in fact fixed, would someone mind publishing here the steps that your Corporate stores need to know so that I can bring them with me when I go in case there isn't a technician available again. Or does a technician have to be involved?

Thanks.

RobinCB

Comments

JoeL_VZW

@RobinCB

The store should be able to do a software flash on your device. This should fix the error unable to open catalog on the voyager on the media center.

Hopes this clears up the issue.

Thank you

RobinCB

So does this update include the certificate that is necessary? Note that the updates prior to this didn't. I really don't want to make another wasted trip to a store. Does a technician need to be there for this or can anyone at the corporate store do this?

Note that I won't be acknowledging this as a fix and hope no one else does until we know whether it works. I will be a few days before I can get to a corporate store, though.

RobinCB

unknown

Hi Robin:

I didn't get your PM, but I replied with this response on the other thread to help talk to the representatives at the store.

I’m very sorry if some stores were unable to help with restoring the Get It Now access. This is a very new process, and hasn’t been done before. That being said, there is a specific file path to instructions on how to do this. I cannot post the steps themselves because they are confidential, but I can describe how to view them. Make sure this is being done by a technician in the store or someone who is able to flash phones. This must be done in a Corporate Store.

Here’s the file path:

Infomanager> Products/Svcs> Get It Now>MediaCenter(Formerly Get It Now)> In the processes section click “Restoring Access to the Media Store.” Once here, under option 3, choose Instructions for Recovery. This will open up a PDF file with screenshots and instructions.

Additional path: Type “Restoring Access to the Media Store” in the Infomanager search box. It’s the first article result. Once here, under option 3, choose Instructions for Recovery. This will open up a PDF file with screenshots and instructions.

Note: In the Restoring Access to the Media Store article there is a hyperlink (like a hyperlink to the instructions) at the top that says "certain Brew devices" that will show the list of devices that this will work on. It's a ton of phones listed within the past ~5 years, but if your phone is not listed, this will not work.

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