Unable to view photos received via e-mail or texting

Hi,

I have been unable to view photos that I received via a text message. I do receive the yellow bubble alert telling me to download. After I hit the download button, it just hangs. I also attempted to send myself a photo from my work email address by mailing to myphonenumber@vzwpix.com. Again, I received the notification to download the photo and after hitting the download button--nothing! Am I doing something incorrectly? A setting to be made perhaps? FYI, I am running the latest update for the Charge.

Thx for the help!

Accepted answers

mikemoor

Well since nobody here responded, I called Verizon Tech Support directly. I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!). Then depress the power button in succession twenty (20) times. Replace the battery cover and power up as normal. All fixed!!! Thanks to "Julius" at VZW. Obviously, this is some type of reset sequence for the Charge.

All comments

mikemoor

fredj4

I had the same exact problem and tried this solution.

For whatever crazy reason, it worked!!!

Thanks for posting the solution.

JerryF

Nice job Mikemoor I gave you a Kudu. This easy procedure is so different and exact that I wonder if it also would fix other problems such as dropped calls.. Someone who has problems might want to try this unusal prpocedure. It appears that it would not hurt anything. Try it you might like it!

JerryF

riffrafter

mikemoor wrote:
Well since nobody here responded, I called Verizon Tech Support directly. I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!). Then depress the power button in succession twenty (20) times. Replace the battery cover and power up as normal. All fixed!!! Thanks to "Julius" at VZW. Obviously, this is some type of reset sequence for the Charge.

Depress the power button 20 times with the battery still out or after putting the battery back in?