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missed calls, dropped calls, missed texts, phone freezing and severe battery drain!

Missed calls, dropped calls, missed texts, phone freezing and severe battery drain.......yep these are the issues my husband and I have faced for 2 months and continue to face with our 3rd set of replacement Samsung Fascinate phones we just received last week. Have left messages with the Verizon rep who promised to help us out until we have some resolution and now he won't return our calls. The runaround is getting very old. Have now filed a complaint with our state's attorney general.

If Verizon stands by this phone so much, perhaps they could show us a demonstration of this committment by starting to use nothing but the Samsung Fascinate for all of their own personal and business use. A dose of their own medicine perhaps?

Comments

wardcst24

I agree 1000%

I think the Fascinate is the only phone they should be able to use until it is truly Solved

I have also filed a Complaint with the Attorney General they are still selling this phone to hook people in to a 2 Year Contract

We all Can prove it is useless as a phone. Kind of sounds like FRAUD to me

SAJ

My battery has been going dead by 2:00 in the afternoon after a full charge overnight, and that's with not using the browser or anything! And it's slow, freezing, dropping calls and missing calls, as others have said. I think I'll go to the Verizon store tomorrow. I should NOT have to do a reset and spend the time backing it up and getting it back to where it is now. I want help! I wouldn't have updated if I'd known this would happen...

unknown

I have posted this in another forum thread about missing calls on the Fascinate, and I wanted to update this one as well with the updated information. This software release will address multiple issue including text messaging issues. Here's what I posted in some other threads:

I have been keeping track of this issue, and I have some news for those having the issue.

This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.

Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.

Thanks again for everyone's feedback and patience.

irpinia

well so i guess i am not the only one with this problem....my wife and i got 2 fascinate last year...we love this phones it was grate untill the last up date we also have all the above problems with some more bugs....my phone also get really hot at time ,i can't delete any pics sometime the screen wont shut off or the bottoms buttons stay lit for no reasons and when i plug my headset the speaker is still on...i constalntly have to remouve the battery it wont reset or shut down ...we whanted to go for a replacement but by reading this forum it looks like that is a waist of time...honestly my patience is running out ...beside the fact that we are payng lots of money at the end of the month...we can't use or trust this phones...my wife phone some time would not have any signal when my phone has 2 or more bars...if we text each other with pics sometime it wond go trough...they better come with a fix ..or just give us a different phones.......................................................thank you.....Tony C

NRR

Of course after getting nothing but the run around with Verizon, pardon me if I remain skeptical that a solution is very near. I do wonder if Verizon is going to compensate/credit us for the duration of time we've not receive the services we've paid for?

no_service

NRR wrote:
Of course after getting nothing but the run around with Verizon, pardon me if I remain skeptical that a solution is very near. I do wonder if Verizon is going to compensate/credit us for the duration of time we've not receive the services we've paid for?

I've been told by multiple Verizon reps at various levels that they will not compensate for this lack of service because they are not responsible for providing working phones to customers. As long as the network is up, they say it is not their responsibility for our loss of service due to malfunctioning phones, even if the malfunction is a result of software they force upon us. Wonderful company this is - I can't wait to be rid of them forever.

irpinia

Did any one tryed to contact samsung for this issue?

wardcst24

irpinia wrote:
Did any one tryed to contact samsung for this issue?

Yes I have been sending mine in to them for two months

went from tier 1 support all the way up to executive Customer sent phone in 5 times With it being sent back saying that it passes all tests--but it still doesn't ring when left idle for an extended period

That being said they say they have it fixed and will be pushing a update to fix it so we will see

unknown

I am updating as many forums I can with the following information:

We have updated our policy on handling missed calls very recently for the Fascinate.

We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support.

We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem.

You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM.

Thanks for you patience. I know this has been a rocky road for some of you.

unknown

In case you speak to someone who isn't aware of this policy yet I'm updating this in Fascinate forums too:

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling. I need to make some stuff stand out though.

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.

Where is this policy? There are 2 ways to get there:

1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.

2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.

Things to note: This missed call issue is intermittent.

**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

I hope this helps someone. This is applicable to Verizon Wireless in both the stores and over-the-phone tech support. Customer care cannot process these requests over the phone. You MUST speak with tech support.

MOBrien57

I and my wife are experiencing the same issues, were we will call each other and the phone rings on the senders end but no ring or log of a phone call on the reciever's end, this is not only from Vz to Vz but to other carriers as well. Also lots of missed texts or in wrong time order. We thought it was her phone at first, Samsung Droid. did a Factory reset the phone, Verizon outlet did it.(Lost all her data)

Reinstalled her data, still the same problem, these are two new Droid phones two weeks old now. She had a replacement sent, but I am convinced its either a design issue with the phone or the Verizon communications is in Fault. So I checked the news group and it seems like others are having the same issue. No public or customer announcment as yet. will ask for a credit on my service fee.

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