Hello raystankewitz,
I know how important it is to have your device working properly. Please reach out to us if you experience difficulties with the replacement that is on its way.
Okay, replacement #2 arrived.
The good;
Looks like a new phone.
The bad;
Freezes up constantly, especially during the registration process! Touch screen totally non-responsive. It's going back, too. May have to put up with this POS original phone, which I had to have the store reset for me.
Verizon's customer service has went in the circular filing cabinet, as far as I'm concerned. I get better customer service at my local chain auto parts house.
At the end of the day, I still have junk for a phone and I'm no closer to resolving the issue. No one wants to step up to the plate and say, "Here's a phone that will work." Reason why? They can't. Policy says I can only receive a used (read: some one else's headache) phone. No one want to send a new one.
I pay too much each month to be treeated like a red-headed stepchild everytime I need help with this {word filter avoidance} Droid. When this contract is up, I'm gone.
Okay, so I reached out to tech support over that last phone and the need for another trip to the local Verizon store to get the original rebooter re-registered.
Tech support says let's try a reset on the original phone. That fixes things, the techie says. Went through the motions, phone returned to factory programming. Less than 48 hours after reset, phone reboots.
I just wish someone would step up to the plate and admit the Droid 2 Global is garbage. I'm tired of carrying around a backup PDA and camera because I can't trust my Droid to function when I need it to.
This is the pits . . . that second replacement phone looked like new, too. . .
What I have noticed it the fact that the tech support weenies do not log the myriad of calls I have made to them regarding this phone. The offer of a new phone was not logged nor was the first or second 'factory resets' on the original phone logged. I'm getting very sick of this phone and Verizon's attitude/customer service.
Try deleting ALL apps on your phone. Rebooting is usually an app issue. The only way to find a bad app out of the bunch is to delete them until the problems stop.
Also, just side comments:
1. You must return your original phone after getting a warranty or insurance replacement within 14 days, otherwise you WILL be charged full price for the replacement phone. Make sure you do this to avoid surprise charges - many people do not.
2. Verizon's policy is to send out refurbished phones for warranty and insurance replacements. You will not receive a brand new phone for either claim. The refurbs are impossible to distinguish from the new ones usually. You said you got a brand new phone, but I'd be willing to bet it's actually a refurb.
Number 2 was just a personal opinion, but PLEASE make sure you return your original phone within the time frame given. You'll be getting a bill soon for the full retail price of the Droid 2 if you do not.
If you are still experiencing opportunities with your device you can PM me your name, mobile number and an alternate call back number and I will contact you to personally assist. Thank you.
Well, Droid #4 just rebooted itself after 6 days. Not acceptable.
I thought it was going to do it yesterday, when it was failing to connect my work laptop during a hotspot session. Shut down the wireless, then brought it back up. Seemed okay but this morning it just rebooted while sitting on the desk in front of me. It was not being used at the moment, btw. The phone was naked, too. No added apps.
21 more months, then it's bye-bye Droid and Verizon. I'm fed up - they should just admit the Droid 2 Global is junk and give me a different make/model device.
raystankewitz wrote: Well, Droid #4 just rebooted itself after 6 days. Not acceptable. I thought it was going to do it yesterday, when it was failing to connect my work laptop during a hotspot session. Shut down the wireless, then brought it back up. Seemed okay but this morning it just rebooted while sitting on the desk in front of me. It was not being used at the moment, btw. The phone was naked, too. No added apps. 21 more months, then it's bye-bye Droid and Verizon. I'm fed up - they should just admit the Droid 2 Global is junk and give me a different make/model device.
If the phone was honestly completely app-free, and rebooted after 6 days (which is a huge red flag for an app issue) I would try a different battery or SD card.
Thank you to the community members for the great information provided.
Raystankewitz, have you tried to do a hard reset on the replacement device? If this issue has not been addressed please send me a DM with your mobile number and a contact number.
Thank you,
