Thunderbolt will NOT connect to 4G

swamper8

Greetings all,

  Just got a Thunderbolt.  Confirmed via Verizon's website that my home/town is a 4G/LTE covered area.  But my phone only connects to 3G. (and even with that I get only one or two bars)  Can anyone tell me why I can't connect to 4G? I couldn't find a seperate option to turn ON/OFF the 4G radio, so I assumed that the 3G/4G radio get turned on and off at the same time.  I've read that some TB's have issues with the 4G radio.   Should I just take this to a Verizon store or are there things I can do/check?

Thanks!

MikeSobe

Hi swamper8,

 

If you go to Settings>Wireless & Networks>Mobile Networks>Network Mode you can check to see if LTE/CDMA is checked.

 

Also under Settings>Wireless & Networks make sure that under Mobile network is says Connected.  If it says connection failed or connect to the internet or anything uncheck the box and check it again.