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Exchange Support - HTC Incrediable

Just wanted to let people know in case they were wondering, the HTC Incrediable has FULL Exchange support out of the box for mail, contacts, and calendar. You don't need a 3rd party app from the market place like Touchdown. It also has Coporate Address book lookup as well.

We use Exchange 2007 at work, and I had no issues setting it up to work.

Comments

y0diggity

Some folks were asking about notes and tasks as well. Have you experimented with them? Some apps don't allow those to sync for whatever reaason. I always thought it seemed silly that they wouldn't, but it's more common of a problem than some might think.

carter91

I don't use tasks, or notes. But to get an answer for you, I did create some and see if they syncd over to my phone. No go...so I guess if those are important to you, it's a showstopper for the native Exchange support apps. But otherwise, everything is pretty rock solid with the native apps.

Another thing I noticed, if you put contact pictures on your contacts on Exchange from Outlook, do not use .gifs. Use JPEGs. The phone will not pick up the picture even though Outlook displays it if they are .GIFs. Coming from Windows Mobile this was weird for me not seeing some of the my contacts pictures. Most of them showed up just fine. The ones that didn't show up were .GIFs originally. Resaved them a .JPEGS, no issues.

agamsnow

Since you are using that one, does it support encryption policies. My work requires that there is email encryption on the device, and touchdown offers that, but when I had the Eris, the native client did not. I was wondering if the native client on the Incredible supported the encryption policies.

jeffgman

agamsnow wrote:
Since you are using that one, does it support encryption policies. My work requires that there is email encryption on the device, and touchdown offers that, but when I had the Eris, the native client did not. I was wondering if the native client on the Incredible supported the encryption policies.

I am pretty sure the Incredible does support encryption policies. I know the 2.1 update for the Eris also supports encryption policies.

Jeff

kristopherk10

Can you please advise. Do you have the option to set limit of Calander prior sync, i.e., 1 Month, etc., or does it sync entire Outlook Calander.

Thanks

Kris

hoenninger

Does anybody know how to see your all of your mail folders in a single view?

With my Blackberry, I would simply go to the messenger software and select the folders I wished to see.

I know I can switch to other folders, but I don't want to do that - I want to see all of my mail regardless of which folder it is located in.

Thanks,

George

marky2mark

To the OP.....I believe you are partially correct. It depends how your work Exchange server is set up. If your Exchange Server has active sync enabled, then the native DINC exchange active sync email will work. Unfortunately, our Exchange server at work does not have active sync enabled, so I couldn't get the DINC Exchange active sync email to work. Using Touchdown it works perfectly.

MatrixMan

Great is it still working? How many times have you deleted the accont and set it up again? 20? 30? Full support my donkey!

stealingapples

carter91 wrote:
Just wanted to let people know in case they were wondering, the HTC Incrediable has FULL Exchange support out of the box for mail, contacts, and calendar. You don't need a 3rd party app from the market place like Touchdown. It also has Coporate Address book lookup as well.

We use Exchange 2007 at work, and I had no issues setting it up to work.

Um, no...I cannot get it to sych with my company email at all, and I have tried everything to get it to sych. Yet if I use Touchdown, I can get it to synch.

I am very satisfied with my Incredible, but my complaint is that I SHOULD NOT have to pay for an app to do the same thing that my phone should do natively.

When the Droid X released with Active Synch issues, VZW/Motorola provided free licenses to use Touchdown to correct the issue until the fix could be rolled out. Why can't we get that some kind of love for the Incredible users?

wp71401

You can go into your settings and determine how far back you want your Exchange Calendar to sync. I believe the default is 2 weeks, but maybe 1 month. You can set it to 2 weeks, 1 month, 3 months, 6 months, or Everything.

carter91

I am the OP, and my Incrediable is still working just fine with our Exchange system. We have moved from Exchange 2007 to Exchange 2010 since I posted my original message, and still have had zero issues. Never had to remove it and add it back, even after the 2.2 upgrade. If your IT admins have the Exchange autodiscover stuff set up correctly in their external DNS and active sync polocies are configured correctly on the CAS servers (for 07 and 10), then you shouldn't have any issues. At least thats been my case so far.

Sorry to people who are having issues. Try this tool from Microsoft and make sure it reports that everything is setup correctly for Active Sync for your companies Exchange server:

https://www.testexchangeconnectivity.com/

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