Had a knock at my door last night at 9:45pm. It was my neighbor. We are friendly but he rarely comes to the house let alone at 9:45 at night. He said he was really sorry to bother me but he was having phone issues and was desperate for help because our local Verizon corp store did nothing to assist him. This guy is one of 3 high level execs for a huge local construction company. It is critical that he has a working phone.
He pulls out his 3 day old Thunderbolt. He proceeds to tell me that it constantly reboots, data does not work or is stuck on 1x most of the time, and email rarely comes through. I take out my Thunderbolt and we hold them side by side. He's stuck on 1x and I'm getting 4g. Just as I go to test the browser on both phones his Thunderbolt reboots. The reboot did not correct the issue. Still stuck at 1x. We did the usual stuff like a battery pull, reinsert the sim after cleaning it off, etc. We did not factory reset the device again because the Verizon store did that a little while before...twice.
He asked me what he should do. I suggested he return the phone and get the Droid Charge unless he can wait a while for an update to come from Verizon.
Would I recommend the phone to anyone in its current state....NO WAY!
Average phone users are not prepared to deal with the issues Verizon has failed to fix.
