Fascinate- Will it eventually be fixed/updated ??

Dear Verizon representative(s),

I own 3 Fascinates. All 3 are experiencing intermittent missed calls/texts, etc.

I like these phones. A lot.
I do not want a replacement refurbed phone sent to me, at this point.
All 3 are on ED04, the latest verizon froyo release.

None have EVER been tampered or modified in any way.
Since Sept 2010, only updates or changes to phones software has been via Verizon's
official OTAs.

All I want, at this point, is an answer to 2 simple questions:

Is Verizon/Samsung 'actively' working on a fix and/or software update for the Fascinate?

Will that fix along with future fixes be released via an OTA update or even an instore visit?

I am NOT asking for a specific release date(s).

I'm just asking for a COMMITMENT, from Verizon, that owners of the Fascinate have

not been abandoned. I don't think that is too much to ask for at this point.

That's it.

Thank you for your time and prompt response.

Accepted answers

TamaraH_VZW

The great news is that the ED05 version has been released as of 7/28/11.

Fascinate Update

You can do the update by going to Settings>About Phone>System Updates>Check New

All comments

wardcst24

Not a good sign when no VZW Coustomer Service People answer you

SFObrien

I think it will. ED05 has leaked and and is being tested free and will probably be put out over the air at some point. I also think an official Gingerbread will come eventually since one stock leak EC09 has already been out as well.

Again just my opinion.

bellerin1

I heard the ED05 release will be available OTA within the next 10 days. If you want to keep you Fascinate wait 2 weeks and if the update isn't here by then I would suggest trying the swap.

randallg

Until you realize that Verizon is only interested in your $$$ and that they will be doing nothing to correct the problems with the UN-Fascinate, you will remain "a very unsatisfied customer." I was told by a friend that is a local Verizon store rep that the problems will not be resolved since the Fascinate will be phased out in the Fall and Big Red is concentrating their efforts on new phones and 4G service. He said that on any given day, a minimum of 6-8 people come in complaining about the Fascinate and all the problems you described and MANY more. My wife and I have the UN-Fascinate and loved it until they destroyed the functionality with the Froyo 2.2. We miss at least 5 calls per day and the calls aren't even showing up in the Call Log. Our texts sometimes work but for the most part, fail. We are waiting for AT&T to bring out the iPhone5 next year and then we will be moving our service. What a dismal shame that a once good company now chooses to ignore it's customer base and post Billion dollar profits. To answer your question....NO...it will nor be fixed/updated. They are moving on to all their new phones that won't be obsolete in a few months. Good luck!

TamaraH_VZW

The great news is that the ED05 version has been released as of 7/28/11.

Fascinate Update

You can do the update by going to Settings>About Phone>System Updates>Check New

ChaunceyM_VZW

I can understand your frustration. We have rolled out an update that will address the issues you are experiencing. To update your phone follow the instructions below:

1. Select Menu

2. Settings

3. About Phone

4. System Updates.

Thanks,

ChaunceyM_VZWSupport

Herbb623

Well, thanks for the replies, Verizon. kind of......

Applied ED05 to all 3 Fascinates last week the day it came out. Still seem to be missing texts.

Phone that sends text will show text in log. Phone text was sent to

has no text or log of missing the text. No errors/warning on sending phone either.

May be missing calls, but not sure yet as no one has complained to me.

Cell tower only 1/2 mile away. All 3 have good signal's ... 3 to 4 bars.

All 3 have had factory data reset done on them.

AND no one from Verizon has answered my only question, which still is.

" Will Verizon/Samsung continue to support the Fascinate, via updates/fixes, newer andriod

releases through out the remainder of 2011 ????? "

I am not asking for specific or even general release dates of updates. Just want to

know will you continue to actively support this phone. Simple question.

unknown

Herbb623 wrote:

AND no one from Verizon has answered my only question, which still is.

" Will Verizon/Samsung continue to support the Fascinate, via updates/fixes, newer andriod
releases through out the remainder of 2011 ????? "

I am not asking for specific or even general release dates of updates. Just want to
know will you continue to actively support this phone. Simple question.

Herbb623, yes we will continue to support the Fascinate. If there are bugs that need fixing, any issues that we see occurring on multiple devices, we will report those issues to Samsung and our product team to work on a resolution. For your issues with text messaging on the Fascinate, I would recommend doing a factory reset. The update should have resolved issues with missing calls and text. If it is still not working, I suggest contacting technical support so we can submit a trouble ticket for our network team.

Herbb623

Thank you MarquiaF_VZW for taking the time to reply to my question.

Its good to know that going forward, the Fascinate will still be supported !

MisturJayZee

Hey Herbb, I have been experiencing the EXACT problems you have and we also have 3 fascinates on our account. I sent an email to Verizon expressing my frustration and got the same responses you did. Im not an idiot and i know to check for updates constantly and have done multiple factory resets. NONE have worked and I still get the same problems. missed calls/voicemails/text messages. I have never had any real problem, but when it becomes more consistent and we all get the same by the book response from verizon it gets frustrating.

WTB iphone 5? form a fellow fedup fascinate owner, lets hope for something better in the future :smileysad:

darlenecd

I was told 2 weeks ago on July 18th 2011 by Verizon tech support that the new update total fix will be out by July 30...hummmmm I updated and updated myself then with tech support a couple of days ago and guess what..

I dont get calls,

I dont get voice mail,

I dont get text messages,

I cant make calls,

I cant send text

no fix...getting rid of this phone..and verizon if they dont give me one that works