My Samsung Convy 2 broke today. The screen section snapped off from the body and I can't use any of it. Can it be repaired and if so how much will it cost? My parents will kill me if/when they find out. Please help
Hello Fezman92,
Oh no! I understand how that can be to damage your phone. Have you replaced your phone already? Do you know if you have insurance on the device? We can check for you! Please have the Account Owner contact us and we will be happy to review equipment replacement options with them. If you have an alternate phone, you may also have the Account Owner activate it via My Verizon.
Follow the steps below to switch your phone:
- Log on www.verizonwireless.com
- Scroll down to "Device"
- Select "Activate or Switch Device"
- Select desired line
- Follow prompts to switch and activate device
If you do happen to have insurance/equipment protection, please have the Account Owner call Asurion at
888-881-2622.
Thank you,
