Hello everyone,
Back in Nov.09 my family made a purchase of close to 800$ in our local Verizon store. At first I was glad to give Alltel the boot but now im wondering if we made the right decision. I purchased my 15yr old daughter a Motorola Droid along with one for myself banking on Motorola's reputation for quality products. I was well aware of purchasing a new hardly proven product could come with some growing pains and was prepared for this. Up until now we have been very satisfied with the changes we made, the other day my daughters phone suddenly got amnesia it is like the blue screen of death but compact. So we did what anyone else would have done and made a trip to our local store to see what the verdict was going to be. Upon arrival we were greeted by one of the reps and he proceeded to evaluate our problem. This took all of about 3min. he then looked up and said that we would have to make an insurance claim on the product because of some cosmetic issues with the phone ie... some scratches around the LCD (not on the LCD) just some mild spots where the powder coating had been removed nothing major. He then handed me a brochure and stated that we should contact the insurance company immediately for a quick turn around. This kind of floored me I have never had a claim before and could see no damage other than what I previously mentioned and I to have similar damage on my Droid and have had no issues. I was getting hot under the collar to put it nicely and began to give the gentleman some feedback that he wasn't prepared for. This went on for about 20 min or so and I reached a boiling point and had to leave the store, you would think that Verizon had its customers in there best interest. I asked the rep about a loaner phone and he informed me that this service was not available, he also stated that the stores do not carry any warranty phones on hand but if they did this was certainly not a warranty case. I am very disappointed with the service that I received today at our local store and hope to never have a reason to go back. This seemed to be a default answer that the rep was programmed to convey. I know what your thinking typical teenager not having any responsibility but I can assure you all this is not the case. When we made our purchase I also bought the protective"skin" for both phones and of course later on she had to have different colors or whatever. One more note on her responsibility before she got her first phone I made her carry an egg in a zip loc bag for a month and told her if she could keep the egg from breaking then she could get a phone at the time she was 11 yrs old. If any of the Verizon employees read this note could you please give me some insight on this as you are about to loose a customer.
