OK...I get this exact email message at least 2x per day! On Wednesday, I got 6 of them at one time. This has been going on for approximately 3 weeks. I don't waste the time going to a Verizon store since all they will say is "Wow" Did you have this phone at Woodstock!"...just kidding...I just don't want them to do a factory reset, since those have never accomplished a thing. Guess I'll just keep deleting each message as I receive them. So tired of all the UN-Fascinate problems but don't have the $$ to cancel with Verizon and move to AT&T and the iPhone4.