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Better Business Bureau complaint about Bionic

Just FYI, the BBB has responded to my complaint about this phone. If enough people complain maybe they will do something.

Joey

Comments

mdram4x4

BBB has ZERO athourity.

http://bbbthetruth.com/

Joey301

mdram4x4 wrote:
BBB has ZERO athourity.

http://bbbthetruth.com/

I know that. But neither does the American Heart Association, but people still look for their approval on foods.

alangstondc

What did they say? I have a bionic and I hate it. So does my wife.

TamaraH_VZW

What complaint did you have in relation to the Bionic?

We may be able to assist with troubleshooting or by providing helpful tips.

Joey301 wrote:
Just FYI, the BBB has responded to my complaint about this phone. If enough people complain maybe they will do something.
Joey

Utah_patriot

Ha Verizon can't fix the Bionic their Tier 2 Has not solved anything.

The bionic needs to be overhauled completely before Verizon can help

21stNow

mdram4x4 wrote:
BBB has ZERO athourity.

http://bbbthetruth.com/

But, the BBB can make things happen that benefit the consumers. I'm one of them.

gerio

Please elaborate.

Geri O

reallyniceguy

I love my bionic. If you people hate it, why dont you sell it on ebay? trade it on craigslist?

Tidbits

reallyniceguy wrote:
I love my bionic. If you people hate it, why dont you sell it on ebay? trade it on craigslist?

entitlement complex. Ironically a lot of complaints start to come out especially after their 14 days and just a few days/weeks before a new device comes out. Some may be legitimate complaints, but most often they are not. Just look at the complaints before a device comes out and the date when people never even heard a rumor. It's eye opening :smileyhappy:

gerio

All of that is true, but with my history around here, you should guys should know that I'm serious when I say I went through some serious hell with 3 Bionics before I made the move that I did. And I've been pretty fair about the phone even then when discussing it.

Otherwise, I pretty much agree with your sentiments.

Geri O

Joey301

reallyniceguy wrote:
I love my bionic. If you people hate it, why dont you sell it on ebay? trade it on craigslist?

Yes, let them eat cake by all means.

Joey301

Today, Verizon called me about my BBB complaint. They said they want to fix my phone. I spoke to two very pleasant Verizon folks. The Technical guy had me remove the battery, the memory card, and the sim card and then he re-registered my phone. Verizon will call me back on Monday to see if this hslps.

I don't want to get too excited yet, but so far, I am getting a better signal. When I first got my phone, it worked well, so it seems like it should have the capability. Now, when I don't get 4G, the phone switches to 3G instead of just losing all data. I really hopes this works, because I like the hhone if it worked. We will see if this is a helpful fix or if this is the 15% of the time that the data was working anyway. But, I used my phone several times during the evening to check on my webcam, and it worked each time. I will let you know.

Joey

gerio

That's good news for now. I certainly don't want to rain on your parade, but I did all of that, although I don't think I had it re-registered on the network. Things would be seemingly fine for a few days, but then the old bad habits would return. I sooooooooooooooooo hope that you have better luck with your Bionic than that.

And to show off my cynical side, its a safe bet that one of the moderators here forwarded your post on to tech support in Verizon, who then called you, which is great. I wish they had the time and resources to treat all Bionic owners in this manner. But I doubt that the BBB had a direct hand in this at all. Not to say that making a case with them is a waste of time, but past contacting the other party and posting the case on a public web page, they have no real authority. And they have, in fact on many occasions, posted incorrect information because of not fully investigating a complaint. Nearly 20 years ago, at a concert, a very drunken lady sprayed a security guard with hair spray and ran past a gate to get to the famous singer standing backstage. She ran into a black, hard to see road case, fell, and broke her nose. She was arrested with several serious charges, including assault with intent to cause bodily harm. But the only story that the local BBB got, and reported on, was that she was hurt because of unsafe conditions backstage, where she was supposedly a "guest". This caused the local sound company problems for several months because of the BBB's unwillingness to review the facts on both sides of the issue. So, no, I don't consider the BBB a fair consumer advocate.

Geri O

Joey301

gerio wrote:
, no, I don't consider the BBB a fair consumer advocate.

Geri O

Yeah...you are probably right, and it is depressing. Your scenario of how I got this phone call from Verizon is also probably right, I never thought of that. Regardless, if ti works, I will be very pleased. It has been two days, and I am afriad the phone is still not connecting in what anyone would call a relilable fashion. But, it conects better than it did before.

I am jealous, I think you said you got the iPhone, I would gladly trade now for an iphone. I don't like the unchangable patter in the iphone, and I wish the screen was larger, but, for the good camera it would be worth it, espeically if it is as well made and reliable as my iPad2.

Joey

gerio

Well, me getting that iPhone is gonna require some explaining to the folks on my Christmas list... :smileyvery-happy:

As it turns out, I've done all the customization I care to on the iPhone. I have my custom ring tones and my wallpapers. I'm certain that's not enough for a lot of folks, but it is for me.

You are correct, I love my iPad 2, err, too. It got me to thinking about the iPhone during my Bionic tribulations. And early last week, when my 5 year old PC notebook finally died, what the hell, I bought a 17" MacBook Pro. And i love it. So I've joined the cult, I guess. But if it keeps me in demand in my profession, then pass that kool-aid.

And I seriously do not mean to make anyone's head explode.. :smileyhappy:

)

Geri O

VEN

You are joking right? Moto & VZW agreed there are serious bugs with the Bionic and they promised to fix them. Infact they have a list of things they promised to look into and come with fixes. A smartphone basic function is to have reliable data connection. This Bionic looses data connection multiple times in a day. Go, look around and see how many are complaining about this phone before you say something like that.

gerio

VEN, using the "quote" function", or at least copy and paste whatever it is that you are responding to, would go a helluva long way toward making your post more relevant.

Geri O

droidsw

Gerio, I was thinking the same thing. Who was that reply directed at?

Otherwise, to the OP, the BBB thing rings about as hollow as the threats of class action lawsuits in other threads.

I chalk up such experiences (a bad phone, for example) to one of life's lessons and move on.

Folks should look at Gerio's Bionic experience. He moved on, got an iphone, doesn't slam the Bionic, Moto, or Verizon.

We live in a very litigious society.

And before I get flamed, the rest of you can get an ulcer and high blood pressure. It's only a phone.

gerio

To that last paragraph...

Amen, my friend. Amen.

Geri O

Tidbits

It was probably towards my comment. I stand by it too. It's obvious looking at the dates joined and time of first post often 1/3 of posts complaining about something are repeat users making accounts to pad it. I have seen people at my workplace have no problems with their devices use reports to try and get a new device. List goes on and on. Not saying everyone does it, but the Internet makes it seem that way.

daisy2502

I am having issues with my speaker, my keyboard keeps force closing. The phone restarts by itself. As of right now I am not getting 4G serivice. I am paying for mobile hotspot and the connection keeps dropping. I am really disappointed with the device. Having more and more issues.

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