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BEYOND frustrated!

I originally contacted Verizon because my Incredible (original) wasn't getting or sending texts. I was on the phone forever and finally had to do a factory reboot which also prompted a software upgrade which seemed to fix the problem. While on the phone I decided to upgrade to 4G and ordered a completely different phone the Pantech Breakout. Well I thought the problem was fixed especially with getting a whole new device but apparently the problem is still intermittent which tells me it has nothing to do with the device its the service. So I have spent the last several hours trying to find a fix but nothing. I see that a lot of people are having Incredible issues and there is some hotfix but its not only that phone having the problem. HELP PLEASE this is my main form if communication and I don't want to waste any more time on the issue. HELP!!!!!!

Comments

SuzyQ

skeetergirl00 wrote:
I originally contacted Verizon because my Incredible (original) wasn't getting or sending texts. I was on the phone forever and finally had to do a factory reboot which also prompted a software upgrade which seemed to fix the problem. So you DID start receiving and sending text messages? While on the phone I decided to upgrade to 4G and ordered a completely different phone the Pantech Breakout. Well I thought the problem was fixed especially with getting a whole new device but apparently the problem is still intermittent So, sometimes you CAN get texts, and sometimes you can't? That says to me that it's likely a problem with your signal. Are you in an extended network? Do you move from location to location throughout the day? What does your signal look like? which tells me it has nothing to do with the device its the service. So I have spent the last several hours trying to find a fix but nothing. I see that a lot of people are having Incredible issues and there is some hotfix but its not only that phone having the problem. HELP PLEASE this is my main form if communication and I don't want to waste any more time on the issue. HELP!!!!!!

skeetergirl00

spot4

I'm having basically the same issue with my Pantech Breakout, and it's cost me money and got me in trouble with my boss already. I can send texts usually, but receiving them is a complete crapshoot. I'll be receiving them just fine and it will just stop receiving them in the middle of what is obviously a series of messages. I am traveling throughout the day, and I would tell you whether I'm in an extended network or not, but Verizon doesn't seem to have a single legend anywhere detailing what their "network symbols" in the status bar of the phone actually mean. Currently, here at work, beside the Wifi icon, there seems to be a crosshair, plus the 3G logo, and then finally a two-bar reception rating. But this has happened in plenty of places where I'm in a 4G network with more than three bars. It just seems to decide not to get the text at all. It happens at my home constantly, where I have 4G and four bars, and I even have the phone talking to my home Wifi as well. The crosshair logo is on at all of these places, but I can't seem to find out what that means anywhere, so I couldn't tell you if that's significant.

And I can understand if it's coming in while I'm out of a reception area, sure. But isn't the whole point of a text that it will get to you as soon as you're back in reception? Why don't I get the text at all?

Wildman

Crosshairs above the signal meter means that you have no signal to the device... You may have reception issues in your area.

budone

The crosshair icon is stating you have GPS on or off. If there are no add'l parenthesis' to the right, GPS is off, If you have the standalone GPS on, then the two parenthesis' will be to the right of the crosshairs.

Wildman

If the crosshairs are like the image below then Bud is exactly correct...

Breatout Crosshairs.png

TamaraH_VZW

Good day everyone!

Text messaging is the way I communicate. I rarely call people anymore. Therefore, I can imagine how upsetting it would be to know that I'm not able to either send and/or receive text messages.

My question is for skeetergirl00 & spot4. You both have the Pantech Breakout and both of you are having problems receiving text messages. Are the messages that are being sent to you not coming through at all? Are they coming through delayed?

As stated earlier, one reason you may not be getting messages could be because of coverage.

Do you generally have good coverage on the Breakout? Does the signal fluctuate frequently?
If you power the phone off (I'm not saying you should have to do this constantly throughout the day to get messages) and power it back on, do you get all missed messages?
Do you have a signature at the end of your texts that have special characters included?(e.g. ¿, ñ, etc.) If so, remove the special characters.

If none of the above applies to you, it would be best to create a trouble ticket to determine why you are not receiving the text messages. Tickets can be filed by speaking with our technical support team at (800)922-0204 option 3.

Tamara H.

skeetergirl00

I generally have ok reception, unfortunately its almost never 4 bars. Getting/receiving messages is hit and miss, sometimes I get/send them sometimes I don't. No turning off the phone doesn't fix the issue. There is no signature at the end.

Date: Mon, 16 Jan 2012 08:14:35 -0700

From: community@verizonwireless.com

To: skeetergirl00@hotmail.com

Subject: - Re: BEYOND frustrated!

Re: BEYOND frustrated! created by TamaraH_VZW in Messaging - View the full discussion

Good day everyone!

Text messaging is the way I communicate. I rarely call people anymore. Therefore, I can imagine how upsetting it would be to know that I'm not able to either send and/or receive text messages.

As stated earlier, one reason you may not be getting messages could be because of coverage.

Do you generally have good coverage on the Breakout? Does the signal fluctuate frequently?

If you power the phone off (I'm not saying you should have to do this constantly throughout the day to get messages) and power it back on, do you get all missed messages?

Do you have a signature at the end of your texts that have special characters included?(e.g. ¿, ñ, etc.) If so, remove the special characters.

Tamara H.

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spot4

TamaraH_VZW wrote:
Good day everyone!
Text messaging is the way I communicate. I rarely call people anymore. Therefore, I can imagine how upsetting it would be to know that I'm not able to either send and/or receive text messages.
My question is for skeetergirl00 & spot4. You both have the Pantech Breakout and both of you are having problems receiving text messages. Are the messages that are being sent to you not coming through at all? Are they coming through delayed?
As stated earlier, one reason you may not be getting messages could be because of coverage.
Do you generally have good coverage on the Breakout? Does the signal fluctuate frequently?
If you power the phone off (I'm not saying you should have to do this constantly throughout the day to get messages) and power it back on, do you get all missed messages?
Do you have a signature at the end of your texts that have special characters included?(e.g. ¿, ñ, etc.) If so, remove the special characters.
If none of the above applies to you, it would be best to create a trouble ticket to determine why you are not receiving the text messages. Tickets can be filed by speaking with our technical support team at (800)922-0204 option 3.
Tamara H.
Follow us on Twitter @VZWSupport

The messages that are being sent by others but not coming through to me are not coming through at all. Not even delayed.
I have generally good coverage, and it does not seem to fluctuate much.
Powering the phone off and on (which I do actually try to do once a day) doesn't bring me any of the missed messages.
There is no signature at the end of my texts.

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