The VZW store that i went to was very nice and knew immediately what to do. I was in
and out within minutes. The phone arrived via FedEX and it was a BRAND NEW phone
in retail box. Again, this may vary.... others on this forum have reported getting
certified like-new phones. I had to go back to the store because VZW forgot to include
the 4G SIM card which is required for 4G phones. The manager gave me a SIM card
and activated it for me. She said that most of the customers who exchanged Fascinate
for the Droid Charge have been getting new phones in the last few weeks.... the reason
is that VZW doesn't have that many pre-owned Droid Charge phones. That's not surprising
because the Droid Charge has been out only a couple of months.
VZW only guarantees that you will get a cerfitied like-new replacement Samsung Droid Charge.
It should be as good as new. If not, VZW should have no problem exchanging it for another
until you're happy. I personally would not have minded if they sent me a like-new unit.
Makes no real difference to me. IMHO, getting a brand-new phone in retail box was just a
just a nice bonus.
My Droid Charge has been working great and I am very grateful for all the information that
other VZW customers and employees have posted on this forum.
