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Unable to connect to internet

Bought the Bionic yesterday and all was well. Today I am unable to connect to the internet. I can access thru my home wireless but nowhere else. Any suggestions?

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gerio

rayzer wrote:
Bought the Bionic yesterday and all was well. Today I am unable to connect to the internet. I can access thru my home wireless but nowhere else. Any suggestions?

Is it time to suggest a re-boot of the phone or a battery pull?.... :smileyvery-happy:

I swear, I'm feeling some serious deja vu on the way...

Try that and see what happens..

Geri O

rayzer

No luck.

DionM_VZW

Hello community members! Thanks for the assist, Geri! Rayzer, I'm here to help with your data connection concerns. If you have not yet gotten your Bionic to connect to the internet, I need to find out if this is due to a problem with your phone or with where you are. Can you share your current location, and whether or not the connection changes if you move to a different place please? Thanks!

rayzer

Hi, i am located at zip 21713 which is part of an extended network. I have tried connecting at home and away. Both fail. I can connect using my home wi fi. I was able to connect soon after this post - found data roaming was off. Worked fine. Now it's not working again. Checked the roaming setting and it is on.

My husband has the same phone/service and can connect okay. So I don't think it is geo area related I have rebooted, and taken out battery.

DionM_VZW

Thanks for the response, rayzer! Though I am concerned about your being in Extended Service area, it's sounding more and more like a device issue. I recommend replacing the device just to be sure. I can help you with that or you have the option of going through Customer Care or the original point of sale. If you would like me handle it, you can send me a personal message through this forum. Include your name and phone number. If you want to go through Customer Care, you can dial 800-922-0204 from 6 am to 11 pm daily!

VZWExpert

I can't say what's causing the issue, but I will say that I have experienced this as well. I can sympathize and say that I find it a bit of an inconvenience to have to manually select my network mode, but when I do, it works near flawlessly. Hopefully the folks at Motorola, VZW and Google will get things sorted out and come out with a permanent fix. Until then, unless you are in a solid 4G area, you should try these steps:

Turn off Wi-Fi. Then...do this:

Settings > Wireless & Networks > Mobile Networks > Network Mode > CDMA Only

When you get home, you can always turn Wi-Fi back on.

If you go into a 4G area, you can always set the network mode back to CDMA/LTE.

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