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Problem with headphone jack!!!

I have just discovered a major problem with my phone. There is a nasty whine when using headphones while either listening to music or watching video. I found many others complaining about this issue on other forums. Test it out just put on some headphones and play music or video with the media volume turned down all the way, pause the media and the whine will stop a few seconds later. This is a deal breaker for me I will return the phone if this can't be fixed with software as I listen to a lot of media through headphones everyday. I can't believe this could get through quality testing!

Comments

B33

I would take back as soon as you read my post an see if or ask if they'll let you Test the ear jack on the display model or pull another new from inventory an if the issue is not present in the display model or the one they pulled. make them exchange the phone. if its present in one of them its your disission wich to choose but for me i'd decline it an go with something els. An to let you know the Next HTC phone from Verizon will posibly Have BEATS AUDIO From Dre so if you like music an Htc i think that will be a good combination.

But thats what i'd do if its making that weired sound i'd return it. And good luck. B33

rtpnc6

I have no issue on my phone using the Bose in ear headphones. Sound is really good and there are now equalization setting for the default music player. Perha[ps you need to turn up the volume on the application that you are using. My music player (PowerAmp) has a preamp limiter that I've set to 75%. The phone volume itself is set down, so that I can only hear music.

byrnsey88

Yeah Ii have the whine too. I use my phone audio sometimes for djing when someones wants a certain song I don't have. This needs to be fixed.

walkman666

I do not see how this can be fixed. It's got to be the little headphone ampilfier within the device. No firmware or software update can fix an audible whine or hiss, but I sure hope I'm wrong.

btkicker

I'm hearing the same thing. A whine when you hit pause in netflix or local video playback.

Hopefully there's a SW fix!

DionM_VZW

Hello community members! Thanks so much for your feedback. I have used your statements as the basis to alert our product research team for review. I appreciate your patience. Have a great day!

Giovanni8089

This is a widespread problem and people are returning their phones by the truck loads. What is Verizon's official stance on this?

See these threads on the Motorola forums.

High pitch noise

http://supportforums.motorola.com/thread/57436

High Pitch Noise Test & Stats

http://supportforums.motorola.com/message/467392

VZWExpert

I know that there are problems with certain headsets that are specifically designed for use with iPhones. I have experienced issues on different Motorola Droid phones with these. The issue also exists the other way when I have plugged headsets not specifically marked for iDevices into an iPhone. Some headset plugs and jacks are shielded, while some are not. I would recommend testing Monster Mobile Jamz with your device, as they are marked "For Motorola, LG, HTC, etc." Monster also has the iBeats line clearly marked "For iPhone, iPod, iPad." If you experience issues with headsets that are marked for Motorola phones, bring it back. Ultimately, I find bluetooth audio quality on the Motorola S10HD set is fantastic. That way you don't have to fuss with wires and there's no plugs or jacks to worry about breaking.

walkman666

No way this whine is due to incompatible headphones. I use various high end iem's, and the whineis noticeable. There are widespread reports in many mobile communities of this problem (droidforum, androidcentral, phandroid, howard, etc.). If the recommendation is to return a bionic if you have or hear a whine, then the majority of owners would be returning heir bionics. The issue is likely with the headphone jack, but i guess i would not rule out interference, but i think that is unlikely. Othwrwise, youd have the same tech probs with other 4g handsets. The whine is most noticeable when thete is or should be, silence. There is no black background. I dont often use a headphone with my handset,so i am not too bothered, but if i did, i would have a tough time dealing with this whine.

mc0033

My phone(bionic) is also making a high pitched noise when using headphones, I'm also getting a really bad clicking noise when I try to play netflix or other media with or without the headphones..

MrIceT

Just got a new Bionic. I have not observed this issue using either the default music player or pandora. Either I don't have the issue or its pitch is too high and above my hearing range.

krayneeum

I'm having the issue as well. Since this has been reported to Verizon, are users supposed to return the devices and wait, or will there be some sort of replacement/exchange guaranteed for all owners once a solution is found? I have one week left on my 14 day window, and I do not want to be left with a defective phone that I am stuck with due to no solution and an expired return window.

Will Bionic owners be given special options considering this is a wide-spread and serious hardware problem that has no immediate remedy in sight?

unknown

Thank you everyone for your feedback. This issue has been investigated by our product team and a fix is expected to be implemented in the first maintenance release for this phone. I do not have a date or ballpark date for this release yet. Since this does not affect every Bionic, if you are still within your 14 day worry free guarantee (WFG), you are welcome to exchange the device for a new one. Outside of that, I would suggest waiting for the software to be pushed.

Thank you,

ajnevares1

Has anyone tried messing around with the equalizer? I had the high pitch/whining noise as well and after trying different settings on the music sound, it went away when turning the equalizer off. Just a suggestion...sorry if it was suggested already.

kmac

My headphone jack stopped working 1 day after opening up the box. Confirmed to be dead by the local Verizon Wireless store, and it is being replaced now.

unknown

Does this high pitched whine also occur when using an FM transmitter in your car? I use my Motorola Droid in the car all the time to listen to Pandora or watch my Slingbox. I guess it's another reason to keep my Droid and not upgrade to the Bionic.

krayneeum

The way the whole Bionic release was handled is pretty lame and lack of any real support from Motorola after its release is sad. I think this is going to be the last Mortorola product my family or I own going forward. I think HTC or Samsung will be the way to go from now on. I was on the original Droid, the Droid X, and now the Bionic, and I think I'm done with the line after this.

It appears that the Bionic was rushed out to market just to fulfill their commitment to Verizon, when they really were more focused on the Razr.

gina7289

Htc has been not to informative about updates as well as troubles. All they say send it in we can't tell about anything over phone or even known issues. Lame when they say return it if u can. Motorola is ok.

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