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transfering to new device

My phone quit working but my friend had one she let me use. It's a verizion phone that she recently upgraded from. I activated it and it shows on my account that it's active however it won't work. It says "searching for service" like it's out of service range and it's not. Any suggestions? I'm trying this as I've been on "hold" with verizon for over an hour already....

Comments

budone

I would hang up and call back and hit option 3 for tech support, less wait time.

I would pull the battery and try to activate again.

DaisyP_VZW

Thanks, budone, for your reply.

Good afternoon busymomi,

Does your phone still say "searching for service?" If you are still experiencing this difficulty I would recommend you remove the battery for about 30 second, then reinsert the battery and turn on your device. If the issue still persist please make the device is set to NAM 1 by following these steps:

Menu
Settings and Tools
Phone Settings
NAM Select
If NAM 1 is not selected please select NAM 1.

Also make sure System Select is set to Automatic.

Menu
Settings and Tools
Phone Settings
System Select
Automatic

I'm sure these steps will resolve your issue. Thanks for being part of Verizon Wireless!

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