Can't make or receive calls

lisaz1077

I just got my Droid Incredible 2 on Friday and now every time I try to make a call I get the error message The process com.android.phone has stopped unexpectedly.  Please try again and I also don't receive any calls or voice mails and any missed calls do not show up.  Please help.  This is the only phone that I got.

AntonioC_VZW

Hi lisaz1077,

 

I feel your pain; it must be frustrating not being able to make/receive phone calls. I trust that this issue has been resolved by now as your post is dated October 2 (5 days ago). If not please try dialing *228 and select option 1 to reprogram/re-activate your phone.

 

If reprogramming your phone as indicated above does not resolve your concerns we would need to troubleshoot personally by phone. Please keep in mind that this is a peer to peer forum and while our Social Media Team monitors the activity on these forums, we offer more efficient ways to get troubleshooting assistance for critical issues such as the one outlined on your post.

 

You can contact us on Twitter @VZWSupport Monday to Friday 7am - 10pm and Saturday 7am - 4pm CST.

 

You can also call us at 1-800-922-0204 from an alternate phone for immediate assistance from 6am to 11pm CST any day of the week including Sunday. Please have your phone fully charged and available for troubleshooting when you call us.