Intensity II display will not turn off

AlamedaMom

I need help.

My husband and I got the Intensity II phone. Within 2 weeks he had problems with the display not turning off.  Verizon Customer service person kept offering solutions that didn't work.  2 weeks of calling Verizon and he was fed up.

By then it was past 30 days and he purchased another phone.

 

a year later my Intensity II phone display is not turning off.  I've removed and cleaned the battery.  I've reset the display to all configurations.  I've run the set up numerous times.  I still have the problems.

 

Does anyone have a solution to fixing this problem?

AyaniB_VZW

Hi AlamedaMom,

 

Its unfortunate you are having issues with your display screen and that none of the previous troubleshooting steps resolved the problem.  Despite your device being outside of the 1 year warranty, do you know if you purchased the extended warranty?  I would love to review your account and discuss your available options.  I look forward to hearing from you soon.

 

 

 

Thanks for your contribution to our community forums,