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Latest update problems

Ever since the last update I have been unable to stay connected to the internet. I will get on for about 5 or 10 minutes that it says there was an unexpected browser error and it forces close on me and when it does connect it is extremely slow. I also can not stay connected with my hot spot service either. I have never had problems with that and am not very happy that I am paying an additional fee for the hot spot service and have been unable to use it. My phone will also just shut itself off randomly through out the day I thought at first that battery was dying but when I turn it back on it has a full charge. Also, where did the smiley face go on the keyboard....I liked that and now it is gone. I am not happy at all with this update. I use to love my phone now I am just get very frustrated every time I have to use it.

Comments

Cody21

Might just be time to do the Factory Reset, given all the issues you're suddently having after the update. This is in fact what Verizon will likely have you do when/if you contact them. Many people have had the glut of their problems with GB resolved by doing this.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552

Good luck

PS - if you want to try to deal with each problem individually, I would 1st suggest a SEARCH for each problem you're having in this forum in the SeaRCH bar up above ... Most, if not all, issues encountered with the GB update have already surfaced and been addressed -- or at least open individual threads for each issue you're having... It's hard to address these when people do a "dump" of all their issues/complaints into a single thread.

clmj

I would really rather not have to do another factory reset. Since I have gotten this phone a little over a year ago I have had to factory reset the thing 5 times. It is getting extremely annoying. They need to test their updates a little better before the shove them out to the public. It might be time to try a different company pretty soon if this is the way there updates always affect the customers.

keezy

clmj wrote:
I would really rather not have to do another factory reset. Since I have gotten this phone a little over a year ago I have had to factory reset the thing 5 times. It is getting extremely annoying. They need to test their updates a little better before the shove them out to the public. It might be time to try a different company pretty soon if this is the way there updates always affect the customers.

The updates are made by the phone manufacturers, not Verizon. ANY phone company you go to will have the same companies making the updates, because they all have the same brands of phones.

clmj

If you aren't trying to give me a solution to the problem there is no need to respond. I just want my phone fixed without having to wipe the whole thing AGAIN!

mortb

If you do not want to do a factory reset, my suggestion is to eliminate all third-party apps and see what happens. If everything is working fine, than you should know that one or more of the third party apps was messing you up. Add your third party apps back one at a time and try your internet connection/hot spot. If they mess up again after adding an apps, you know that this apps was the culprit and just get rid of it.

unknown

Clmj, I can definitely understand why these issues with your device can be frustrating. A few things I would suggest first are to clear data/cache from your Browser application. This may help with the error messages on the Browser and slow speeds. Also, you can try enabling safe mode to see if the issues persist. If not, if may be one of the 3rd party applications having a problem with the new software. If the issues are still occurring in safe mode, then I would suggest a factory reset as others have suggested.

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