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Store won't charge my phone

I brought my phone into a local Verizon store to be charged. The 9th was fine, the 10th, the manager told me 'why don't you just buy a charger' I told him 'I am upgrading soon'. He grabbed my phone without saying a word and went to the back. As he walked out I said 'thank you', he didn't response. I came back in an hour to pick up my phone and attached to it is a letter.

Dear Mr. Customer,
This will be the last time we will be able to charge your phone. Out of courtesy we have allowed you to drop off your equipment on multiple occassions, however we can not be held responsible for you phone. Thank you for understanding.

Management

My family and I have been Verizon customers for years and I feel incredibly mistreated by Verizon. I can not understand why a simple act of service can perceived as nuissance. I have been a loyal customer paying money to Verizon for service and yet, when I need assistance, I received an unwelcome letter.

Verizon.pdf

Comments

budone

Why is it VZW has to charge your phone??? If done multiple times, I have to agree with them.

What if it was lost, stolen, or broke while in their possession, would you let them off the hook???? I thought not.

Maybe I should drop my car off at the gas station and come back later when they have filled it for me

B33

what !.. there are good chargers that you can get for $25.00 or less. An if your Account is in good standing with Verizon you can charge it to your Account an pay it when your bill is sent to ya!

rick99

Why?

Because I paid for their service.

Your gas analogy is poor since I have already paid for service with Verizon and have been a loyal customer for more than 4 years. Gas is different since you don't enter a binding contract and it is not a prepay contractual kind of service.

Maybe I should mention that I broke my charger while travelling, which is why I need my phone to be charged and I have only done it twice. One would think that as a loyal customer, I would be treated better than a letter.

rick99

I don't mind buying a charger. If I can find one. I have a Samsung Alias. It is about 4 years old. They don't make chargers for the Alias anymore. Plus, I will be renewing my plan soon so I don't feel the need to waste money on a charger. But after this I might consider changing carrier.

acraftylady2

Why not just buy a charger on ebay for your phone cheap and be done with it. I would never think of going in to a store and asking them to charge it once and leaving my phone, it's not their problem. Friend or family memeber I would have no problem asking to use their charger though. Mary

rick99

I think point is missed. Yes, I could look high and dry for a charger to a 4 yrs old phone and pay 20 bucks for it. But why? When I will be renewing my contract in a couple weeks. My work place is within walking distant from a verizon store, why can't they extend the courtesy of charging my phone, especially to a long time customer.

B33

@Rick99.. i provided a link to a place that sells the charger or one that can work with your phone for a good Price. Till you get your new phone.. Take a look!

http://www.bargaincell.com/samsung-sch-u750-alias-2-home-travel-ac-charger-110240v-p-24633.html?cPath=2830_2831_22984_22989 The charger sells for 3 an some change plus a little for S&H

acraftylady2

Well see if friends or family have a charger with the same plug on it to use. I really wouldn't expect a verizon store to tide me over for a few weeks until I upgrade my phone but that's just the way I am. Mary

SuzyQ

Another option would be to purchase a universal charger that would work with several phone models - then you could likely use it with your new phone as well. We got one for my sister for like $15 at Amazon.

Expecting the store to charge your phone for you regularly does seem a bit presumptuous. They did it a few times and then called a halt; I would look for a universal charger that could be used beyond the life of the current phone.

The "service" you are paying for is usage of the network for phone calls and data, not electrical power to charge the battery.

rcschnoor

rick99 wrote:
Why?
Because I paid for their service.

You have paid for their cellular service, not their charging service.

I believe that you can find cellular quick charge kiosks in airports which will give your phone a charge for a $1-$2 fee. Maybe you should offer to pay to have them charge your phone.

Wildman

I have heard some wild tells during the time I have been on the forum but I have to say that this one is the wildest, I wouldn't think anyone would get upset with a carrier because they wont charge their phone because they broke the one they had instead of buying another...

You really know how to push the envelope because there is a limit to the statement that customer is always right... And this one is just to far, my hat off on the manager or sales men you talked to..

pgumprecht

WOW,

how old are you Rick?

pgumprecht

You sound like a child expecting everything to be handed to you just because. WOW

budone

pgumprecht wrote:
You sound like a child expecting everything to be handed to you just because. WOW

As I wrote in a long post on the old board, it is the, ME Generation. Everything is to be done because it is for ME! :smileysad:

nanners409

Just when you think you've heard it all..............along comes Rick! LOL

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