Now I know that virtually everyone that has the Fascinate is experiencing these problems, what I want to know is what is Verizon doing to fix this. Quite frankly I am disgusted at the LACK of Customer Service Verizon is offering for this issue. The lies about what the issue actually is, and the meager attempts at "fixing" the issue by sending out another refurbished Fascinate that works just as horribly as the last one.
I've had two replacement phones of which the second legitimately died within 3 days of receiving and I couldn't make or receive calls, texts or emails; couldn't use the internet; basically, I had a nice and shiny $200 phone that did nothing. I called Verizon, they reset the phone, did a bunch of stuff to it, and broke it further to the point that I couldn't even go through with the activation process on it after that. Not a single apology, nothing. I had them re-activate my original phone so I would actually HAVE one to use, at which point the representative made an attempt at telling me that I was supposed to mail my original Fascinate back and that I shouldn't even still have it. I made it a point to tell them that it was a good thing I kept it or I would have been without a phone entirely since the wonderful, and i use the term lightly, refurbished phone they sent me was even worse than the first.
The representatives keep stating these aren't "Known issues" which is a bunch of bull, read your forums Verizon. Listen to your customers, and stop trying to pass the buck onto Samsung saying that it's not your issue. I pay Verizon for my cell phone and for my service NOT SAMSUNG. If you're going to sell faulty defective devices, take responsibility for the products that you are selling.
Has anyone had any results with Verizon for a fix or for a different phone? I wasted my upgrade on a phone that doesn't even work. All I want is for Verizon to allow me to upgrade to a different phone OF MY CHOICE since they are selling faulty devices.
Does anyone know if there has been any success with filing complaints with the Better Business Bureau regarding this? There has to be some sort of Consumer Laws out there that would prohibit a company from selling a faulty device and not making the issues known to the consumer at the time of purchase, and not being able to fix the problems with the faulty device.
I purchased total equipment coverage FROM VERIZON. If you can't fix a phone, you should allow your customers the choice to be allowed to chose a different device. It's a rather simple and ethical fix.
