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Error message when sending text messages

For the past two weeks, I have been having intermittent text messaging issues with my Dinc. Approximately 40% of my text messages are not going thru. I receive a pop up on my handset that says "SMS error, General Problems." When I click "details", I get the following information which means nothing to me: "Cause code: 32273, Error Class:3."

I also am not receiving approximately the same amount of messages that are sent to my handset. I have tried dialing *228 and doing a battery pull on my phone. I do not use a third party text messaging service. After spending an hour on the phone with VZW tech support, they did issue a trouble ticket for my problem as they cannot figure it out as well. The problem with this is that I was told that it could take 2 to 6 business days for someone to resolve this ticket and contact me back.

This is rather irritating that I am expected to wait a week for a possible solution and during this time, I am missing work-related text messages, and as it turns out today, phone calls as well. Also, when I am getting the error message while trying to send messages, I am unable to make outbound phone calls. I am slightly frustrated.

Is there any solutions that anyone has on here while I wait the 6 days for a possible solution from Verizon?

Thanks in advance for any possible help!!!!

Comments

Wildman

This is a feature issue from the network but I am not sure what exactly the code it for but CS should be able to tell you what the code is, there has been a number of users seeing text message errors like this lately and usually CS was the only one to resolve the issue from the reports I have seen..

I remember seeing something about the contacts number having a +1 before the contacts numbers imported from FaceBook, by chance is the contact that you seen this issue with is a facebook account? If so and the number has a +1 before it try clearing this by following the following.... Settings / Call / Home Dialing / No, Use Original Number and Do Not Ask Me Again.

maineria

Under call, I do not have the setting that you are referring to. :smileymad: I would like to try that and see if it works, as some of my numbers in my contacts mysteriously have gotten a "1" in front of them even though I know I did not program it that way.

However, I do know it is not isolated entired to my FB contacts, because when I attempted to respond to a direct text from a VZW technician yesterday, that message failed in its transmission as well.

I do appreciate the advice, though, and will continue to search my phone for that setting. Thank you!

Wildman

I have a Thunderbolt so it could be possible that the option isn't on the Incredible... Plus I am not sure if the Incredible has 2.3.4 Gingerbread build that may be the difference also..

maineria

I do have 2.3.4. I guess I just don't have that option. Darn it! Thanks for trying!!

Anyone else have any other suggestions? I am still fighting this issue this morning, and it is annoying since I have no way of knowing how many incoming text messages I am not receiving.

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