its real funny how everyone is having so many problems with their blackberrys cause i have 3 of them and dont experience not one problem at anytime in 2 years ive had my phones. people you are abusing your phones and not taking care of them, they are not a toy. any idiot with a brain can operate a blackberry, its not hard to figure out how to get things to work on your own without having to bother customer service and take up my time when i have valid business. i have owned 3 of my own for 4 years now and currently have 3 turned on and never a problem!!!! if u cant work a computer i dont recommend this phone, its not for you!!