droid 2 SUCKS along with verizon

a verizon tech on here was helping me, but now i get no answer....i called verizon and one lady said she would call me back to see if the problem went away after a "Factory Reset" she said she would call me back in a few days to check with us and if it worked and if it didnt she would initiate a warranty claim.....yeah well 5 days after she was to call, i have not heard one word from her...SO THESE PEOPLE ARE ALL LIARS THEY COULD CARE LESS ABOUT THEIR CUSTOMERS.

SCREW VERIZON

Accepted answers

vantech

Actually it was a droid2 and YL_vzwsupport (i think that was his name) called me on Tuesday and expedited a warranty order on a replacement. As of last night the replacement phone was fuctioning properly so far<G> And my wife is happy again with her phone. SO BIG KUDOS TO VERIZON SUPPORT. THANK YOU THANK YOU!!<G>

All comments

Wildman

Ok.... I take you problem did not go away, WHAT EVER IT IS.... Care to share what the problem you was having and is there a reason you havent called CS yourself to follow up since you reported the never returned the followup call.

vantech

screen becomes unresponsive and yes i have called verizon and they put me on hold and never come back, and when i call them i am extremely pleasant to them so its not like i'm yelling or screaming at them and they dont want to deal with me.

Elitist_Jerk

do another FR, take your sd card out, dont add your gmail back

i bet you have no problems

vantech

Elitist_Jerk wrote:
do another FR, take your sd card out, dont add your gmail back

i bet you have no problems

haha right...then i guess throw the phone out too!!

ChristinaB_VZW

Hi vantech,

I regret to learn that you did not receive a call back and are having issues with the screen on your device being unresponsive. I can assist you with some troubleshooting.

Is this happening with all functions you perform on your phone? If not, do you notice a pattern as to when this is happening?

Is the keyboard responding?

How long have you had the phone, (listed as a Droid X)?

I would like to ask you to complete a soft reset of the device. You will not lose your data with this reset.

-While the phone is powered on, remove the battery

-Wait 60 seconds

-Re-attach the battery

-Power the phone on

Please post back if you are still having these issues. We want to make sure your device is functioning properly.

Thank you!

vantech