Child Item

Site Totals

61209 Questions Answered 267 Categories

Premium SMS message for $10!!?

jimsuter

I've dropped by the local office to try and get this charge removed,

and my phone plan (pre-paid) set so that I no longer receive a

"premium SMS message". Any serious suggestions would

be helpful at this point, as the local personnel do not seem

to be knowledgeable enough to help me with this. Thanks.

Comments

rcschnoor

You can sign into My Verizon and have Premium SMS blocked in your features.

As to having the charge removed, you can call *611 and they may or may not be able to take this charge off your current bill.

jimsuter

rcschnoor wrote:
You can sign into My Verizon and have Premium SMS blocked in your features.

As to having the charge removed, you can call *611 and they may or may not be able to take this charge off your current bill.

Okay, I'm on a 'pre-paid' account, and cannot find an option to block Premium SMS.

Give me something a little more detailed please, my patience with this is worn out.

AntonioC_VZW

Hi jimsuter,

I understand your discontent. I would be frustrated if I couldn't stop Premium SMS messages. Please note that Premium SMS message can also stopped by replying to one of the Premium SMS messages with the word STOP.

If you are unable to locate the option to block Premium SMS messages online as suggested by rcschnoor (thank you) please dial *611 on your prepay phone to contact our prepay customer service department and they will be able to block these messages for you. You can also call our prepay customer service department from any phone at (888) 294-6804, 24 hours a day, 7 days a week.

rall_g4

Let's be honest . Cell phone companies could easily stop these scams. However the dirty little secret is that they also make money off these through collection fees. About all you can do at the moment is pay the fee. However when enough people complain to the Consumer Affairs of their state, (just google consumer affairs and your state) and when they get enough complaints maybe they will take action.

budone

The thing is, albiet a bit obscure in the small light gray writing on the TV or computer screen, these companies are notifying you as required by government agencies.

VZW does block truly fradulent sites, but the others some do want to access.

VZW does allow you to block all Premium sites so you are not charged.

rall_g4

However , lets be honest. They could easily require some sort of verification from you before placing charges on your bill. While I keep a close eye on data usage I am unable to find on their site where it shows these charges before you recieve your monthly bill. Seems pretty convienient to then use the excuse its too late as I was told. What's "not too late" if you are unable to find out about these charges until its "too late"

budone

VZW is not providing the service just the data connection, so their site would not have the pricing. Again, just log into your account and block the services totally so you can not get signed up by accident.

MOni24

I had this happen to me many years ago, I call VZW and they credit me for the charges and I had more than one, my premium messages have been blocked since then and I have not had a problem

Child Item