Hi everyone,
So, I e-mailed Verizon and got nowhere with this. I'm sure there has to be someone else out there who has done this and can help though. Probably the best way to get my question out is to post the e-mail I sent to Verizon and the reply I received.
My e-mail:
I have a question about my account. I currently have two phones in my possession that I would like to use for my phone number at different times: a new LG Ally and my old feature phone. I would like to use my LG Ally when traveling(mostly weekends and some vacation) but my old feature phone day to day since I only really need it to make calls (less fragile, less bulky, etc.). So far I have had no problem going to the website and switching between the two phones, it takes less than 5 minutes and I don't find it inconvenient. I realize I need to have the data plan ($29.99) active when I'm using my new Smartphone but it really isn't useful on my old feature phone so when I have activated my old phone over the past month I have not been selecting a data plan. I have some concerns because now when I look at my account screen under data usage it's showing my data used when my smartphone was activated and saying the charge could be $1100, assumingly because I currently have my old phone active without the data plan. My question is, when I receive my bill on July 23rd how will it look? Will I have a $29.99 charge and all data will be covered(assuming of course I never use any data on my old phone...which I don't)? Will I have a charge of less than $29.99 (or the charge and a credit) for only the days I had my smartphone active and all the data will be covered? Will I have a bill for $1100? I just want to be sure and make sure I understand how it's going to work as either of the first two options are fine but the third is unacceptable to me. Thanks for any and all information you can give me!
Verizon's response:
Thank you for contacting Verizon Wireless through our website. My name is Joanne and I understand you are switching ESN numbers between your LG Ally phone and an older Motorola phone you have and are inquiring what your July 23rd bill will look like since the LG Ally needs a $29.99 data plan and the Motorola is a feature phone. I know it is important to understand exactly how you will be billed since you are changing from a Smartphone to a feature phone on a weekly basis.
Ms. XXXXX, unfortunately, I do not know how you will be billed on your July 23rd billing statement. I apologize for any inconvenience this may cause. It will also depend if you used any Megabytes. Megabytes are accumulated when you view Get It Now or Mobile Web or download Get It Now applications.
You can view the details of your billed data sessions online by doing the following:
1. Sign in to “My Verizon” using your Account Owner user ID and password.
2. Click on the "Account" tab located on the menu bar near the top left of your "My
3. Verizon" home page and select “Bill” from the dropdown menu.
4. Select the date of the statement you would like to view.
5. Choose the applicable wireless number from the drop down menu.
6. Click on "Bill Details" tab in the middle of the page
7. Select "Data Details."
8. Select "KB/MB Usage" from the "Usage Type" section.
Ms. XXXXX, I have advised, I am unable to advise how your July 23rd bill will be charged at this time. I again apologize for any inconvenience. We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.
Sincerely,
Joanne
Verizon Wireless
Customer Service
So anyway, I can't believe they can't tell me what my bill will look like. I know they can't tell me the dollar amount but I think it's pretty crazy that they can't tell me how their billing is done!
I know someone out there must have done this in the past (even if just because their smartphone broke and they reactivated the old phone) so if anyone could shed some light on the subject that would be great. Thanks in advance!
-Sarah
