About three weeks ago, I received my new HTC Incredible 2 in the mail. I was so excited, because I have been saving up for a long time to get a smart phone. I did lot's of research & felt like I was getting a really good phone for the money. About two weeks along, my speaker (the one that relays incoming calls) began to sound extremely staticy & metallic. However, since I was out of town on business & I believed I had a 30 day return policy (as did the last phone I purchased), I waited to report the problem until I got back into town. Now customer service tells me that since it is past 14 days (apparently the new return policy) all they can do is give me a reconditioned phone. Help! I have been with Verizon for years & have been very happy. I don't feel like this is fair at all. I have only had the phone for 3 weeks! It should really last longer than that & this is not the level of service I have come to expect from Verizon at all. If it had been several months, I could understand the used phone, but 3 weeks?! You've got to be kidding me. I paid for a new phone & that is what I want. I feel like they sold me defective merchandise & are now trying to stick me with this lemon.
The highest customer service rep I was able to speak with was Adam in the Lincoln call center. Should I contact corporate?
At this point I am really considering switching to the service provider that the rest of my family uses. I have been the last hold out with Verizon for years, but this is very disheartening.
Suggestions?
