gingerbread update won't install

JJ51578910

Since the gingerbread update is rolling out to more people by now. Has anyone else downloaded the update and halfway through installing it, the phone just restarts and is still on 2.2 and it just says up to date even though its clearly not????

KinquanaH_VZW

jj515789, I'm sorry your having issues with downloading your new software. I know this can be frustrating because new software can tackle some of the issues our customers have been dealing with and can now you and others can get relief. If your having trouble with the download, try clearing the cache, browser history, and temporary files on the phone. I will list steps below. Also ensure you power cycle periodically and try to download the new software. 

 

Link for clearing memory on phone below:

 

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42384

 

 

Link for downloading phone software

 

http://support.verizonwireless.com/system_update/charge.html