Just off the phone with customer service, where I learned that Backup Assistant is essentially worthless to me except as an online reservoir of numbers. Apparently an update was sent out in March to active phones and no provision was made to later update phones not active at that time. The customer service rep said that I would likely need to add my contacts and numbers manually, unless I have a phone with the contacts still.
This is a problem; I left a phone out of town, but have my son's older LG Cosmos here, still fundtional. He replaced it in January, so it's only a couple of years old, but it won't connect to Backup Assistant now. The CRS said she had spoken with the tech department and told them this was a problem, but was told it wasn't a problem because they'd sent out a text message telling everyone they needed to update.
That would be untrue, as I didn't receive any such text, or would certainly have turned this phone on for exactly this backup issue. This seems to be a time to call for reasonable expectations for customer service, or else we might construe this as a corporate policy to make older phones obsolete??? If this is acceptable, what other "non-fixes" may they feel will work?
Thanks for any support here on getting the attention of someone who can do something!
