Why has Verizon put out an update that is breaking most people's phones?!?!

Verizon did not make the update, Motorola did.

What problems are you experiencing? If you do a search on this forum, you will find a fix for quite a few of them, I would bet.

pool_shark

From what I've read it seems that the people having the most problems are the ones that didn't do a factory reset either before or after the update.

B33

Pool_shark i'll have to agree with ya on that one i think there's is alott Folks that installed Gingerbread right on Top of Fro-Yo an there issue's there having stims from this. Now i'm not saying they dont no what there doing or such i'm just saying they might be

alittle Mis-informed. if would'nt be for me discovering the forum this back in Oct. of last year i might be doing the same thing an puting on updates without doing a factorie resets an if it was.nt for you Pool ,an Cody , Wildman ,Geri , Demmo , Budone ,an Ann i

still might be lost on several things. But by reading an asking Qeustions has helped me Tramendously an i think if the folks that are having these issues would Do alittle researching as i did ask Questions as i Did an i think they'ed be further along an

wouldn't be so upset with there Phones But some has to Remember as much as we want them to be perfect that just is'nt going to happen they'll be close. Though.

steven103

And why should I have to do a factory reset and start all over? My phone has been bugging me every 12 hours to install the previously downloaded GB update. I refuse to do so. I don't want to become one of the many people here on this forum or on the Motorola forum or the Android forum that are sorry they installed GB.

That's fine, you can do or not do bloody well whatever gets you through the night or with your phone.

There are those of us that have discovered that, for us anyway, restoring, reformatting, re-initializing, whatever makes for a cleaner upgrade. That's why we offer, without judgement (as opposed to what some would have you believe) our experience with upgrading the various pieces of digital equipment.

And I'm not about to apologize for it. EVER.

If installing Windows 7 over Windows 3.1 blows yer skirt up, then go for it.

Geri O

bearone21

my son's phone had to be replaced but mine & several others were fine.

fwiw:
dx cpo's are advertised now with the 16g card.

steven103 wrote:
And why should I have to do a factory reset and start all over? My phone has been bugging me every 12 hours to install the previously downloaded GB update. I refuse to do so. I don't want to become one of the many people here on this forum or on the Motorola forum or the Android forum that are sorry they installed GB.

So you downloaded it, but didn't install it? That's why it's bugging you. There should be an option to select that does not automatically update the software. Should take care of that problem.

You don't have to do a factory reset. But it's known that doing one right after updating makes the update run smoother.

mortb

Either you factory reset prior to downloading and installing gingerbread or you don't. However, I am sure that there are more users who are not having any problems once they downloaded and installed gingerbread than those with problems. Whenever you go to a forum, any forum, you are going to read about those who have experienced some sort of difficulty. In more cases than not, it is usually a buggy apps which is causing the problem. In some cases it is the user who has caused the problem by doing something they should not have done. I myself have not encountered any problems. Also, don't blame Verizon for gingerbread. It was Motorola who designed it.

B33

Well if i can remember the exact Date Mortb Verizon received Gingerbred an Did'nt like something with the OS an regected it an sent back to Motorola. Motorola fixed the issue an then sent it back to Verizon an they approved it finally an Verizon then released it Out to the Public. but i can't remember the Date this Happened i thinking the middle or end of April.

pool_shark

DincX110 wrote:
Pool_shark i'll have to agree with ya on that one i think there's is alott Folks that installed Gingerbread right on Top of Fro-Yo an there issue's there having stims from this. Now i'm not saying they dont no what there doing or such i'm just saying they might be

alittle Mis-informed. if would'nt be for me discovering the forum this back in Oct. of last year i might be doing the same thing an puting on updates without doing a factorie resets an if it was.nt for you Pool ,an Cody , Wildman ,Geri , Demmo , Budone ,an Ann i

still might be lost on several things. But by reading an asking Qeustions has helped me Tramendously an i think if the folks that are having these issues would Do alittle researching as i did ask Questions as i Did an i think they'ed be further along an

wouldn't be so upset with there Phones But some has to Remember as much as we want them to be perfect that just is'nt going to happen they'll be close. Though.

Thanks for the shout out. To Steven, I upgraded to gingerbread without doing a factory reset. My DX rebooted every few minutes after the update. I did a factory reset then, and I haven't had any issues since.

kspickering

I downloaded the GB update, but after reading many comments, I am afraid to install it. Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it? My only two choices seem to be "install now" or "install later" with it reminding me every hour. Please help!!!!! :smileysad:

kspickering wrote:
I downloaded the GB update, but after reading many comments, I am afraid to install it. Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it? My only two choices seem to be "install now" or "install later" with it reminding me every hour. Please help!!!!!

I saw another post asking this (maybe it was yours?) but I can't remember if there was a fix for it or not...

I can say, though, not to be scared of GB. I know that sounds silly to say, but myself along with quite a few others on here have not had any problems with it. In fact, a lot of people have reported that doing a factory reset completely fixes any issues they had once they updated.

bananafish2828

the upgrade to GB was horrific. don't believe the Verizon staff when they tell you that your App's data is safe if you move the app to the SD card. if you have to do a factory reset to keep the phone from randomly rebooting itself 5-10x a day, be prepared to lose MOST of your data; despite that Verizon customer service will tell you that you will be able to back up MOST of your data. It's not true. Unless the app has a feature to export the data and re-import it; or some other means to back the data to the SD card, you're likely losing the data. While there are apps to save your angry birds data (haha... i got my priorities straight, right?), it's unlikely you'll find a backup app for every app you have on your phone; so be prepared to lose alot of info like i did.

you're almost held to doing the factory reset otherwise finish out the contract w/ a phone that would reboot in the middle of telephone conversations, music, games, record keeping apps, etc. and i couldn't see how i wouldn't break the phone against a wall before my remaining 1-1/2 yrs was up if i didn't do the factory reset.

bananafish2828 wrote:
the upgrade to GB was horrific. don't believe the Verizon staff when they tell you that your App's data is safe if you move the app to the SD card. if you have to do a factory reset to keep the phone from randomly rebooting itself 5-10x a day, be prepared to lose MOST of your data; despite that Verizon customer service will tell you that you will be able to back up MOST of your data. It's not true. Unless the app has a feature to export the data and re-import it; or some other means to back the data to the SD card, you're likely losing the data. While there are apps to save your angry birds data (haha... i got my priorities straight, right?), it's unlikely you'll find a backup app for every app you have on your phone; so be prepared to lose alot of info like i did.

you're almost held to doing the factory reset otherwise finish out the contract w/ a phone that would reboot in the middle of telephone conversations, music, games, record keeping apps, etc. and i couldn't see how i wouldn't break the phone against a wall before my remaining 1-1/2 yrs was up if i didn't do the factory reset.

Your apps are saved in your Google account, you know... When doing a factory reset, the ONLY thing that will be saved is what's on your SD card. There are apps to backup your texts, etc, you just have to look for them.

jc7673

I don't know but verizon and motorola better not start pointing fingers because they are both to blame!! This roll out was terrible and they should both be ashamed of themselves!

wjmg1960

I did everything requested of me to do. I also have had nothing but trouble since the latest download. The phone freezes up, I can't receive or send calls when it does this. In fact, I had someone call me while it was frozen and the phone just kept ringing, didn't even go to voicemail. The only thing I can do is to take the battery completely out to reboot it and even then I sometimes have to do this a few times before I can get it to work! The phone also shuts itself off from time to time, at least 3 times per day. So I bring it to the Verizon store in Mohawk Commons while it was frozen and spoke to some guy who took the battery out, replaces it then tells me the phone is working! He looked through my apps and immediately began to tell me that lots of people who have this app or that app are having trouble and I should take them out to fix the trouble! He assures me he's heard nothing about Droid X problems after the gingerbread update! I request a new phone since it's still under the one year warranty AND I have the $7.99 per month warranty plan as well. He says he can't do it because he couldn't duplicate the trouble!!!! I reminded him that he held the phone in his hands while it was stuck!!!! He tells me to do the factory reset and I took the phone and went home. I called the tech line at VZ. The tech tells me that they've had nothing but problems with the Droid X since the gingerbread download! She tells me to do the factory reset and should fix the problems for a while! I do this, have to put all my stuff back on the screens and redownload some of the apps from the market. It worked fine for a couple of weeks and now it's doing the same things and 1 new trouble: I dial a telephone # and the call ends immediately even before ringing! I've got to admit, I'm very, very disappointed with this phone and the way Verizon is handling the situation. I've been a customer since VZW began. I've spent a bazillion dollars, always on time, never late and this is the thanks I get.

pool_shark

wjmg1960 wrote:
I did everything requested of me to do. I also have had nothing but trouble since the latest download. The phone freezes up, I can't receive or send calls when it does this. In fact, I had someone call me while it was frozen and the phone just kept ringing, didn't even go to voicemail. The only thing I can do is to take the battery completely out to reboot it and even then I sometimes have to do this a few times before I can get it to work! The phone also shuts itself off from time to time, at least 3 times per day. So I bring it to the Verizon store in Mohawk Commons while it was frozen and spoke to some guy who took the battery out, replaces it then tells me the phone is working! He looked through my apps and immediately began to tell me that lots of people who have this app or that app are having trouble and I should take them out to fix the trouble! He assures me he's heard nothing about Droid X problems after the gingerbread update! I request a new phone since it's still under the one year warranty AND I have the $7.99 per month warranty plan as well. He says he can't do it because he couldn't duplicate the trouble!!!! I reminded him that he held the phone in his hands while it was stuck!!!! He tells me to do the factory reset and I took the phone and went home. I called the tech line at VZ. The tech tells me that they've had nothing but problems with the Droid X since the gingerbread download! She tells me to do the factory reset and should fix the problems for a while! I do this, have to put all my stuff back on the screens and redownload some of the apps from the market. It worked fine for a couple of weeks and now it's doing the same things and 1 new trouble: I dial a telephone # and the call ends immediately even before ringing! I've got to admit, I'm very, very disappointed with this phone and the way Verizon is handling the situation. I've been a customer since VZW began. I've spent a bazillion dollars, always on time, never late and this is the thanks I get.

The bold type, lines running together because you didn't separate any paragraphs makes you entire post unreadable to me.

Cody21

ditto ... not worth my time to TRY to read it.

Suggestion to @wjmg : Rather than a full "dump" of everything, maybe 1st do a forum SEARCH for each specific problem you're having - most, if not all, of the issues have likely already been reported & discussed. If you can't find your issue documented, post a new topic with 1 or 2 issues per thread ... and NOT in BOLD type. It comes across as you screaming - which if out of frustration is fully understood.

Some of the most common problems have been solved by doing things in this order. Do #1 and see how that works for you. Then on to #2 if you're still having issues.

1 - do a CLEAR/WIPE System CACHE (search the forum)

2 - Do a Factory Reset (search the forum)

if you can't find the procedures, let us know.

ArnettH_VZW

Hello community members,

I appreciate all the feedback and input provided on this topic. The dialogue is very informative on the software update. For Dmc7123, I can certainly assist you with your particular device. Your posting implies that you haven't did a factory reset. As other forum members have communicated, a factory reset DOES improve the software's performance after it has been downloaded. I understand that this may come as an inconvenience, of which I offer my apologies for, but it is a necessary step to confirm the issue at hand. If you haven't already done so, feel free to send me a private message with your mobile number and contact number. Together, we can resolve this once and for all! I look forward to hearing from you.

Thank you,

DroidudeAZ

I ended up with a DX2 because of the update. It has performed well but it's been only a week. The screen is brighter but a bit harsher in tone sometimes. The biggest difference with the qHD screen is that you can see it WELL in bright sunlight. Thats a huge help.

I'm keeping my fingers crossed that the phone will be ok until the (hopefully better sorted) Gingerbread update around the corner. It does the "DROID" notifications 2- 3 times when it goes in the night dock then is quiet. The funny thing is, I have a file called 'Sleep Music' that I listen to when I go to bed. The phone has locked up 3 different times in a week after the second or third song. (Please don't tell me it's the apps I have downloaded, it's the stock ROM, stock Android music player and stock interface)! Again, hoping the update will take care of that. I have to remove the battery to restart the phone when it does that. Otherwise, I like it a lot. It's a solid update and it will be a lot better when 2.3.4 or 2.3.4 is available so that both cores can do their thing!

jc7673 wrote:
I don't know but verizon and motorola better not start pointing fingers because they are both to blame!! This roll out was terrible and they should both be ashamed of themselves!

No disrespect but on the same note it didnt help with regular post from users demanding a update and then bring up sueing because its not released when they think it should be... I understand that its never feels right to purchase a device that has issues but some users buy a item on rumors of what they think will be coming to device but not for what device has at time of purchase and this is a mistake. If the device doesnt have what you want in a device when you got it dont get mad and complain when developers dont instantly deliver.

The update did not break users devices, under some situation the issues usually came from unsupported apps but also I do acknowledge that some users just happened to be one of those unlucky users that just didnt have luck with the update and I feel for you but you have to think that the number of users on forum is only a small number of users that own the device and greater numbers hasnt had issues compared to the handfull reporting issues.

The update isnt perfect, nothing is when it comes to software and hardware... Hope all users experiancing issues can find a working solution soon.

Once again, wildman brings sanity to lot of noise. Wildman, maybe I should send you my phone to troubleshoot.

Otherwise, I propose the next big deal Moto releases (Bionic, whatever) have NO updates. I will sue if any updates are not optional. How's that for convoluted logic?

With this X: Two updates. Both rife with issues in my opinion. And, the hundreds of threads in X forums substantiate that.

droidsw wrote:
Once again, wildman brings sanity to lot of noise. Wildman, maybe I should send you my phone to troubleshoot.

Always open to troubleshoot...

Otherwise, I propose the next big deal Moto releases (Bionic, whatever) have NO updates. I will sue if any updates are not optional. How's that for convoluted logic?

I just upgraded to the Thunderbolt and am loving the device and havent seen any of the reported issues with that device, I was going to hold for the Bionic but with the number of release dates being changed due to troubleshooting the device made me reconcider because I think it may be a headache device.

With this X: Two updates. Both rife with issues in my opinion. And, the hundreds of threads in X forums substantiate that.

Once again I am not saying the update was without issues, but I just did not see replacing a device as a solution to a software bug and some users close their mind to suggestions. A replacement device is just someone else issue.

I guess I'll volunteer to be the Forum's Bionic test victim, err, subject.

Stay tuned...

Geri O

Yeah Gerio, keep us updated because I am curious how it will be with all the mixed into on the device because the recent photos posted on sites makes the Bionic look like the Droid X now and if that is, that was a unique change.

gerio wrote:
I guess I'll volunteer to be the Forum's Bionic test victim, err, subject.

Stay tuned...

Geri O

SIGN ME UP TOO!!!

I would gladly test out the Bionic..... I was hoping that it was close to release since Verizon has graced me with the chance to upgade at a discounted price just recently.... but I will not do any phone that is not LTE capable .... I love my X, but would like the LTE too (the city I work in has LTE now, but not my city where I live)

HEY VERIZON... my job in real life is Testing Senior Engineer......... could I qualify to test out the Bionic?

You certain should, Curt...

I keep seeing August 4th as a release date, I hope that's legitimate. I'll be in Texas where there is a great Verizon store, so that may be where I get mine if that date actually is good.

Geri O

wjmg

ArnettH_VZW wrote:
Hello community members,

I appreciate all the feedback and input provided on this topic. The dialogue is very informative on the software update. For Dmc7123, I can certainly assist you with your particular device. Your posting implies that you haven't did a factory reset. As other forum members have communicated, a factory reset DOES improve the software's performance after it has been downloaded. I understand that this may come as an inconvenience, of which I offer my apologies for, but it is a necessary step to confirm the issue at hand. If you haven't already done so, feel free to send me a private message with your mobile number and contact number. Together, we can resolve this once and for all! I look forward to hearing from you.

Thank you,

I can tell you that I have worked with many of your tier 1 support folks and several of your tier 2 support folks. although I have tried many things the phone goes back to having many troubles that stops my phone from working. I spoke to 2 folks who actually knew what I was talking about and agreed there have been many troubles with droid x since gingerbread. The was Patrick and another young woman whose name escapes me now but walked me thru a factory reset. The others have been merely reading from a script and one young woman spent the time to tell me her droid x works just fine! I'm having a replacement sent but fear I will have the same trouble. Not sure why I'm paying a monthly bill when I can only use the phone part of the time. This has truly been poor customer service on the part of VZ. If you have a bad product, correct the situation by replacing them and move on! I'm sure I'll be back here posting about the next bad droid x (refurbished according to the tier 2 person) I receive.

wjmg1960

be afraid! Be very afraid! Read the posts! There's MANY folks who have had troubles, major troubles since installing GB. Some reputable VZ tech support employees will actually agree with you. The dishonest ones will not

kspickering wrote:
I downloaded the GB update, but after reading many comments, I am afraid to install it. Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it? My only two choices seem to be "install now" or "install later" with it reminding me every hour. Please help!!!!!

I left one out, so once again, what GB has done to my phone:

Display: Sometimes does not time out. Stays on until I shut it off. Not often. About three times a week. Not a good thing for obvious battery concerns.

Display: After being off for at least 30 minutes, when I press the Power button and turn the display on, the Homescreen appears, by-passing the slide-lock and PIN number lock, i.e., the phone didn't lock. I keep it on a two minute lockout. This happens, also intermittently.

Browser: Crashes. Has to be restarted.

Camera: 9 times out of 10, pressing the Camera icon does nothing. I have to reboot the phone, then the Camera will work.

Video recorded with Camcorder: About 1 out of 5 videos, when I try to open them, say "Corrupted File" and they won't open. These files also sometimes lock up the Gallery until they are deleted.

Video recorded with Camcorder: Sometimes, after recording a video, I go to open the file and there is not a file there. Gone. Missing.

Homescreen transitions: Are very choppy now, weren't before GB, but I do use a live wallpaper. Blame it on the wallpaper? No, I blame it on GB and I'm keeping the bleeping live wallpaper.

Homescreen transitions: I keep the center of my Homescreens free of icons and use that area to swipe the screens left or right with my finger. So, how can that make the Voice Command, Voice Mail, even Text Messaging apps open when I am switching left or right between Homescreens?

Keyboard/Swype: Totally and completely erratic after the update. Cursor has a mind of it's own.

Battery: Before GB, I rarely ever charged my phone during the day. Now, I am often at 60%, or less, by 11A.M. and into the 40's by 1 P.M. if I don't charge it. Nothing changed, only GB.

Astro File Manager: Yes, this is an app, but it never did this before GB. It takes Astro 15-20 seconds to open now and when opening folders, another 15-20 seconds.

Folder Organizer: Another app. Sometimes takes three or four presses to open folders. Again, never an issue before GB.

Reboots: A few after the update. Before that, not one after replacing my router in Dec.

Lock-ups: At least a dozen the past month. Battery pull required.

3G: Loses 3G and phone calling capabilities. I have to reboot the phone. Can't even try *228 until I reboot. Also, only about twice a week.

Difficult to go into a Verizon Store and demonstrate "intermittant" issues.

I've done a reset, without restore, formatted my SD card and installed fresh apps after GB. Did NOT, have NOT tried the Safe Mode method because a lot of these are nuisance issues and intermittent.

Have not tried the reset without installing ANY apps.

These are just nuisance issues that make me an unpleasant Community Member, but I was never the life of the party before. As I've written before, I'm tired of troubleshooting. Seriously.

If anyone has any ideas, I will read them, might not act on them. Not really looking for suggestions, anymore. Just wanted to list my issues caused by GB

wjmg1960

I can relate to all of these troubles! VZ solution after they're sorry about my problem is to send me a refurbished droid x, someone else's problems! Ill let you know how that works out for me! I'll be the one writing in all caps and bold letters!

droidsw wrote:
I left one out, so once again, what GB has done to my phone:

Display: Sometimes does not time out. Stays on until I shut it off. Not often. About three times a week. Not a good thing for obvious battery concerns.

Display: After being off for at least 30 minutes, when I press the Power button and turn the display on, the Homescreen appears, by-passing the slide-lock and PIN number lock, i.e., the phone didn't lock. I keep it on a two minute lockout. This happens, also intermittently.

Browser: Crashes. Has to be restarted.

Camera: 9 times out of 10, pressing the Camera icon does nothing. I have to reboot the phone, then the Camera will work.

Video recorded with Camcorder: About 1 out of 5 videos, when I try to open them, say "Corrupted File" and they won't open. These files also sometimes lock up the Gallery until they are deleted.

Video recorded with Camcorder: Sometimes, after recording a video, I go to open the file and there is not a file there. Gone. Missing.

Homescreen transitions: Are very choppy now, weren't before GB, but I do use a live wallpaper. Blame it on the wallpaper? No, I blame it on GB and I'm keeping the bleeping live wallpaper.

Homescreen transitions: I keep the center of my Homescreens free of icons and use that area to swipe the screens left or right with my finger. So, how can that make the Voice Command, Voice Mail, even Text Messaging apps open when I am switching left or right between Homescreens?

Keyboard/Swype: Totally and completely erratic after the update. Cursor has a mind of it's own.

Battery: Before GB, I rarely ever charged my phone during the day. Now, I am often at 60%, or less, by 11A.M. and into the 40's by 1 P.M. if I don't charge it. Nothing changed, only GB.

Astro File Manager: Yes, this is an app, but it never did this before GB. It takes Astro 15-20 seconds to open now and when opening folders, another 15-20 seconds.

Folder Organizer: Another app. Sometimes takes three or four presses to open folders. Again, never an issue before GB.

Reboots: A few after the update. Before that, not one after replacing my router in Dec.

Lock-ups: At least a dozen the past month. Battery pull required.

3G: Loses 3G and phone calling capabilities. I have to reboot the phone. Can't even try *228 until I reboot. Also, only about twice a week.

Difficult to go into a Verizon Store and demonstrate "intermittant" issues.

I've done a reset, without restore, formatted my SD card and installed fresh apps after GB. Did NOT, have NOT tried the Safe Mode method because a lot of these are nuisance issues and intermittent.

Have not tried the reset without installing ANY apps.

These are just nuisance issues that make me an unpleasant Community Member, but I was never the life of the party before. As I've written before, I'm tired of troubleshooting. Seriously.

If anyone has any ideas, I will read them, might not act on them. Not really looking for suggestions, anymore. Just wanted to list my issues caused by GB

gerio wrote:
You certain should, Curt...

I keep seeing August 4th as a release date, I hope that's legitimate. I'll be in Texas where there is a great Verizon store, so that may be where I get mine if that date actually is good.

Geri O

Look like the Bionic may be now on hold for release until September... http://www.androidcentral.com/costco-not-expecting-droid-bionic-until-september

That's fine, I can wait, I think I have this X2 under control now.

Besides, I'm just waiting on a phone, not a liver transplant, as some of the commenters on the blog would make you think by their tone, LOL.

Geri O

If Verizon doesn't release the Bionic in short order, I will stomp my feet and hold my breath until I get my way...... and whine....

Ok Mabye I won't do that, but since Verizon has graced me with another upgrade at a discount price now, I would like to see this released. I do love my X, but would like a 4g, dual processor phone...... and if the screen comes in smaller than the X, that is a deal breaker for me. The screen has to be at least as big as the X

Wildman - Sam's club doesn't get the new phones right away...... so it doesn't surprise me that they will get the Bionic in September. Yes I know the artivle first said Costco, but they changed it to Sam's Club later. (at least the article I seen this morning)

gerio wrote:
That's fine, I can wait, I think I have this X2 under control now.

Besides, I'm just waiting on a phone, not a liver transplant, as some of the commenters on the blog would make you think by their tone, LOL.

Geri O

The one thing that concern me about the date being put back id that they have been setting it back do to problems with hardware, this could be a good or a bad reason to wait on its released.

I did think of that, as well as those oh so notorious Gingerbread updates being (supposedly) delayed for the X2. Perhaps they are trying to get GB right on the Bionic as well.

Geri O

gerio wrote:
I did think of that, as well as those oh so notorious Gingerbread updates being (supposedly) delayed for the X2. Perhaps they are trying to get GB right on the Bionic as well.

Geri O

Hope they get it right but I am surprisely happy with my TB, havent seen all the bugs that has been reported on the forum.

And for some reason, I'm not surprised at all to hear that from you, Wildman... :smileyhappy:

)

Geri O

galaxie500fb

Thanks to the many efforts of developers I havent enjoyed my phone since I got it the day after its release. Many if not all the ills I read on this forum and Motorola's are no longer an issue.

gerio wrote:
And for some reason, I'm not surprised at all to hear that from you, Wildman...)

Geri O

I try to identify a issue before I blame everything for my issues, but since I got mine after the MR2 update most of the reported issues was suppose to be resolved by the update, so I might have waited the right amount of time for them to fix the bugs.. :smileywink:

galaxie500fb, I have been reading and watching videos about the iOS vs. Android debate lately.

First, the rebooting, lock-ups and browser crashing have not occurred lately. The other line items are hit and miss and still intermittent.

I theorize that as developers continue to update their apps, the conflicts will continue to decrease. And, the rumored patch for GB will take care of more.

I have admitted that I have not and basically refuse to uninstall all apps, or run in Safe Mode. That makes me an open target for criticism and called everything from stubborn to a fanboy.

A fanboy? Because I just want to install apps, music, folders, bookmarks etc, and USE my phone, without the constant troubleshooting, standing on my head, or holding my mouth just right, to have it work? I admit to being stubborn. Fanboy is out of the question.

I have stated that this phone was EXCELLENT before BOTH the froyo and GB updates.

I accept the fact that "most" people haven't had major issues with their X's. I suspect "most" people have had at least some minor issues.

Why?

Your comment about another OS. This argument is like politics. It's controversial and usually just starts name calling and personal attacks.

The main point Android users make is the "openness" of the Android OS and that they like the "customization" options.

I am a little confused by "customization". Is that referring to U.I. Launchers, widgets, live wallpapers, folders, etc? Is THAT what some people consider so important?

Those VERY features that take me over an hour to go back and put back in place EACH time I do a reset? (I have a lot of folders with bookmarks and apps, custom icons, etc).

If that is the main argument, I'm sorry but that is not a big deal. Nice, but what's the advantage when you lose all your "customization" with every reset?

With the locked bootloader on this phone, how "open" is it, anyway, if this is related to ROMs? Hey, I'm no wildman, or tidbits. I'm asking.

Some will argue that those that "know what they are doing" have little to no issues with this phone. Good for them. But, should those that just want to charge it and use it be insulted and told to go get a "soccer mom" phone?

I don't think it's an insult if soccer moms, or anyone else, want a phone that works without the software conflicts (whatever causes them) that this phone has had.

That infamous rebooting thread in the Moto forum I keep referring to has been around since this phone was released and is still going strong, now at over 215K views. So, someone is at least reading it.

This 3G connectivity issue that appeared after GB is concerning and honestly, the thought of having to reboot your phone to call 911 is ABSURD.

There are personal preference issues in the debate and ultimately few people are probably on the fence.

Probably just those that haven't had both types of phones, because the ultimate factor in compelling a person to choose one over the other is personal experience.

SEM

I just now did the update and very frustrated by what it did to my phone and how it broke my main application to sync with Outlook. After 12-15 factory resets and escalated calls to tier 3 at Motorola and Companionlink and talking with supervisors at Verison there is still not resolution.

I have read many posts that say if you have 3rd party applications you should do a factory reset before doing the update, but Verizon suggested this update to me and never mentioned anything about any factory reset. I find this rather absurd that they mentioned nothing about this if it's really true.

Motorola suggested I mail my phone to them so they can to a complete reset - which only Motorola is capable of, but that would mean being without my phone for 2-3 weeks. That's not acceptable. Considering the magnitude of the problem (as I see it), Motorola should give Verizon the ability to do this locally or at least to provide expedited shipping service to and from Motorola.

Just my humble opinion.

kaseythegreat

There is not always an easy fix for everything. Yes, i agree that factory data resets fix most issues, but when will Verizon and Motorola realize that this gingerbread "update" can not be fixed with a million factory data resets. That being said, heres my story

I first got my Droid X about a month after it was released. After about two months of use (which i took care of this thing better than most people take care of children.) my speaker and mic both stopped working. I took the phone to my local corperate Verzion store and they were very nice and super prompt about getting me a refurbished phone. (next day shipping blam!)

My first Droid X was before the GB update and had no software issues.

After i got my first refurbished phone having high hopes for Verizon i was sorley dissapointed. The phone would stay blank after i turnned it on for 15 secconds after hitting the lock button. I could touch the phone and use it, but could not see anythihng at all. This happened mid phone call too where i would take the phone away from my ear, and the phone would stay dark for about 10-15 seconds before i could see the keypad. Of course the first thing i did was the usual, pull the battery, turn the phone aon and off, and lastly i did a factory data reset. (two of them actually.) After haveing no luck with that I called Verizon and they apologized and sent me my next refurbished phone, thus begginng my GB nightmare.

This 2nd refurbished phone (3rd droid X total :smileysad: ) worked wonders! it was fast it was loud it was responsive!...for about a week. The first thing I noticed was my 3g data would cut in and out...and by cut in and out i mean would cease to exist until I turnned the phone off and back on again. Also, about 70% of them time, after i turnned the phone back on, i would lose call ability. People who called me would go straight to my voicemail and anyone i called would isntantly hang up giving me the "00:00" call timer.

Doing the data reset and all that jazz (twice for good maseure again) I took to the forums and sure enough noticed, im not alone.

Being angered now and seeing for most of these issues being answered as "U SHLD FACTERY DATA RECET NOOB LOLZ"

i took it as ok this phone is just a pile (yet again) and called Verizon one more time, and here i am on refurbed number 3. (4 Droid X's total)

Now this phone started out working as should, for about the first day. Every time I plug it into a wall charger, the phone turns itself off, and on again.....constantly...so now my only means of charging it are through the computer.

now as of a week ago. My phone has been locking itself up. I will pull it from my pocket and try and return it from sleep mode, and it will show me the lock screen, then freeze. I cant slide to unlock, cant hit the power button nor home button, have to pull the battery.

Seeing the Verizon forums light up with GB issues and Motorolas do the same, i know this is not just coincidence, nor is it an easy factory data reset.

with no update being mentioned by both companies it leaves me to wonder "My year warrenty ends in a month, is my only option to keep getting broken phones? is there anyway to get a new phone? even a refurbished one?"

galaxie500fb

let me say that i`m no fanboy either and i do hear what your saying about wanting your phone to have the ability to be turned onand function like it should. Like we all want. Kind of like an (here`s where i get the blood boiling from the real fanboys) an iphone. The iphone while not perfect has demonstrated to be far more reliable than any android based device. Does that mean i want one? Uhmm... nope.

I enjoy my 4.3 inch screen. 6plus gigs of internal storage and 16 gb sd card. Customization used to be a big thing for me once i began to understand what i could do but that quickly wore off. The cons outweighed the pros. I wanted stability and the ability to run just about any app i wanted. The ability to listen to my large library of music on my sd card through my blutooth stereo headset and i really didn`t want to go out and buy multiple chargers and a car dock and extra batteries just to keep my self going all day. After getting fed up with hearing that the best solution was to wipe out everything that i`ve accumulated over months time just to find a rouge app i decided to take matters into my own hands. This is where i have to cut short because explaining how i finally eliminated my problems violates the term of service of this forum. But i will say that my phone no longer freezes or locks up requiring a battery pull. not one app that i have installed has caused any instability problems and i`m enjoying excellent battery life from a stock battery. So in a sense i have the best of both worlds. The reliability of an iphone and the openness of android.

galaxie500fb, I hear what you are saying in a non-violating T.O.S. way.

Sounds logical, with my one year warranty expired. But, it kind of goes back to the thing about Android that is frustrating. That it's up to us to troubleshoot and even go to measures such as that to get a smooth functioning device.

I like this phone for the reasons you mentioned, too.

I probably won't go that route. Probably just see how it goes until my next update.

furyzin

I have been following topics related to this issue on this forum for months. The problem with both Verizon and Motorola and Android is that they shift the burden of their mistakes to their consumers. I've read time and time again posters like Wyldman say that there's no problem at all, just do a factory reset and then reinstall all your apps, etc. etc.

I'm very tech saavy but I refuse to jump through hoops and hurdles just because a developer is too lazy to demand quality. This is why Apple has become the most profitable company on the planet! I can can guarantee you that when iOS5 is released in the fall there will be ZERO issues with it. As soon as my contract is up in January I'm dumping this brick of a phone which gets WORSE with every succesive update and I will definitely be getting the iPhone 5(and switching to AT&T). I'm through with Motorola and Android.

Cody21

Welcome to the forum - for the short time you apparently will be here.

I don't think @Wildman necessarily says/said that there are NO problems going on ... in fact the issues with the latest Gingerbread update to our phones are widely and thoroughly documented. But there are ways to minimize or ease the pain with this upgrade as many of us here have suggested (Clear Cache, Factory reset, etc.). - or FIX - But there are also issues going on with 3rd party Apps that are the developers' responsibility and are slowly.mostly getting fixed. As far as the iPhone vs. anything else, that is a personal choice. I you want amore "locked-down" experience, then the iPhone probably the choice that willl make you happy. Everyone has their own reason - and CHOICE - for selecting a phone. I hope you find the one that better suits you and brings satisfaction to you. Good luck. peace out.

furyzin, not long ago, I would have been adamantly opposed to most of what you wrote. Not any more.

Cody, is it REALLY the responsibility of the app developers? Apple never lets unapproved apps onto their phones. Another way that "open" isn't always "better".

What is more important, "unlocked" or "unusable" (referring to the 3G issue that requires a reboot to reestablish a 3G connection)?

I don't know.

Cody21

Sorry, not going to "go there" ... this topic has been beaten to death already. No need to go into it again. everyone needs to do what they need to do to be happy. Personally, I'm happy with mine - even with the few annoyances I'm having. YMMV

You don't have to "go there" and I think I noted in my previous comments that this subject is like politics and only starts arguments.

And we all have better things to do.

furyzin

droidsw wrote:
furyzin, not long ago, I would have been adamantly opposed to most of what you wrote. Not any more.

Cody, is it REALLY the responsibility of the app developers? Apple never lets unapproved apps onto their phones. Another way that "open" isn't always "better".

What is more important, "unlocked" or "unusable" (referring to the 3G issue that requires a reboot to reestablish a 3G connection)?

I don't know.

@Cody- I never meant to imply that Wyldman refused to acknowledge that there is a problem. In fact I know that he's only trying to be helpful to others by illustrating a solution. I don't know what importance locked or unlocked has to me as I always stick to the official updates.

Apple has thousands more iOS apps than Android yet they still manage to make them all work. So to shift the blame to the developers is lame. I have been a Motorola smartphone user for the last six years. But I can't be buggered to assume the burden of poor quality at ANY level in the chain. Apple has shown that it is possible to promise and actually deliver uncompromising quality in a product so I cannot pretend that it is out of reach. That is why I stood in line on launch day to buy my iPad 2, sight unseen. I was certain that I would not be disappopinted, and indeed I wasn't. And I'm just as certain that when I upgrade to iOS 5 it will most certainly enhance the functionality of my iPad rather than cripple it.

btw- I am not an Apple fanboi, I'm typing this on my notebook PC. So yeah my mobile phone is a very critical device in my life and I will not be entrusting Motorola or Android with that responsibility again.

Deja Vu.....

Geri O

droidsw wrote:
~snip~
Cody, is it REALLY the responsibility of the app developers? Apple never lets unapproved apps onto their phones. Another way that "open" isn't always "better".

~snip~
I don't know.

Yes it is the responsibility of the developers to make sure that their apps work with new OS changes. If developers do not check their apps, the possiblity of them using a procedure that has been deprecated is high. Depending on what might be deprecated, it would cause force close issues to memory leaks or runaway apps that would cause the phone to restart. Apple developers need to check their apps to new iOS releases too. I don't know if Apple has a procedure to check apps already in the market against new iOS deprecated procedures. If they do, they have one massive database just on that, but I doubt it.

Open is not 'better' than closed. Closed is not 'better' than open. They each have their own advantages over the other. Apples approval process makes for a more stable environment, but Android has more opens for types of phones.

It comes down to choice.

curtterp, so if the developers don't check their work, so to speak, the result is bugs and glitches. And, if apps are introduced that do just that it would SEEM that something needs to be put in place to circumvent that.

Something other than putting the onus on US, the customer. I buy a phone to use, not troubleshoot.

But, then again, if that is what "choice" is about, I suppose choosing a phone that doesn't require so much troubleshooting is the logical choice.

Your point about open vs. closed is good. And, there are those that like tinkering with their phones. Everything from chasing rogue apps to the r-word.

droidsw wrote:
curtterp, so if the developers don't check their work, so to speak, the result is bugs and glitches. And, if apps are introduced that do just that it would SEEM that something needs to be put in place to circumvent that.

Something other than putting the onus on US, the customer. I buy a phone to use, not troubleshoot.

But, then again, if that is what "choice" is about, I suppose choosing a phone that doesn't require so much troubleshooting is the logical choice.

Your point about open vs. closed is good. And, there are those that like tinkering with their phones. Everything from chasing rogue apps to the r-word.

Yes..... if the developer puts out crap apps, that could cause all sorts of different issues. Some people program for a living, so if they do not do their best, they will lose money. People will give bad reviews, and sales will dry up. A lot of free apps, some developers think that they can live off of ads, but again, if they put out crap, or not check when the OS is updated, people will not use the apps, thus not get money from ads.

Bottom Line

Also, Google has a responsibility to release a stable OS to the manufacturers......

the manufacturers have a responsibility to release the OS with 'their' own flavor .... that works with their hardware.

and the developers have a responsibility to release a stable app that just works.

Any one of these parts fail, then we have phones that don't work to our expectations.

If you or anyone else wants to get an iPhone, hey I hope that it works out for you. Nothing worse than a phone that lets you down when you can't be let down.