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Screen Possessed

About three days ago, the screen on my Droid Incredible starting wigging out on me. It will open apps that I didn't open, it's incredibly hard to text anyone (side note: I haven't been receiving txt msg's the past 3 days either), and I don't know what to do.

I received the OTA Gingerbread update about a week ago and everything worked fine for the first couple days. I don't know if that has anything to do with it or not.

Here's what I've done so far:

Powered phone off
Taken out battery
Factory reset from Menu>Settings option...Didn't work
Factory reset by holding the power and volume down buttons...Didn't work
Used forced air on the trackpad (read in another forum that something could get in there and cause the phone to act up)...Didn't work

Other notes:

There aren't any apps currently on the phone after the last factory reset. It has the original battery. I bought it the day it came out April 29th, 2010. It still has Gingerbread on it even after the factory reset (wasn't sure if it would or not).

Any ideas????

Comments

unknown

word2yamother,

I'm sorry to learn about your phone! You've really done extensive troubleshooting. Please feel free to private message me for further assistance. I will help get this resolved.

Thank you!

patm1996

I have had the same issue before and after Gingerbread. I resolved it by cleaning the track pad beneath the display.

word2yamother

Adam,

Thanks for the response. I sent you a private message and look forward to your reply.

word2yamother

patm1996,

Did that require taking the phone apart?

laguss4

Why the private message?!?! Please post it here so we all can see and possibly fix our DINC

B33

The Trackpad is optical an how is cleaning the underside of it going to clear up an issue that stems from Software. an Word a Caution!!!! to Note! to everyone you take apart the Phone an its still under Warrenty U might as well shell it in the Trash if you pull that. >>> Voide the Warrenty Decal thats settin on that one screw. An thats the first thing the Reps will look to see if it's there an Not been Tampered With if you have to take it to the Store for another Phone.

patm1996

word2yamother - No you do not have to take apart the phone. Just clean the optical trackball area with a clean cloth. I have seen very weird behavior with the keyboard and screen at times. Cleaning the trackball has resolved it for me in all cases.

AntonioC_VZW

laguss4 wrote:
Why the private message?!?! Please post it here so we all can see and possibly fix our DINC

Hi laguss4,

In review of the OP I see that extensive troubleshooting has been done by OP already and our previous representative requested a PM as the next troubleshooting steps will involved accessing account sensitive information and account specific settings that cannot be posted on a public forum for the integrity of our customer's information.

Please keep in mind that while our Social Media Team monitors this and other public peer to peer forums, the best way to resolve any device issue is by talking to our tech support team by phone at 1-800-922-0204 on a different line and having the device in question fully charged and available for troubleshooting. We're available by phone from 6am-11pm every day including Sunday.

We are also available via Twitter @VZWSupport Monday to Friday 7am-10pm CST and Saturday 7am-4pm CST.

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