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Mot Droid X2 dial pad snafu - same problem on 2nd replacement phone

I have have received two replacement phones in the last 5 days with the same problem as the original.When on a call and asked to input some numbers from the dial pad....like voicemail password, the dialer will take maybe one or two numbers and then take no more and black out. Can get it lighted again but cannot input the numbers,...like it is dead. Verizon might as well remove voicemail from its services. Serious issue. Phone is running Android 2.3.4.and System version1.3.380 MB870 Anyone else have this problem???

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unknown

I searched everywhere I could for your issue, and I haven't noticed any trends with this happening. Does this only happen in your voicemail or is this anytime you use the keypad? What's really strange is that if it's a device-specific issue, it should have been resolved with a replacement.

A few questions to help eliminate suspects: 1) Did it work at all when you first got the phone? 2) If so, did it stop working once you installed any applications? 3) Is it intermittent or is it every single time?

We'll work towards a resolution on this one. Please provide as many details as possible.

Thanks,

unknown

I think it may be caused by an app. Have about 30 installed. The problem is intermittent. I took out Adobe Air and though not right yet it is less frequent.

unknown

Sorry it happens when on a phonecall that requires input.

unknown

I thought this may be the case. There are a lot of apps where if you look at the permissions of the applications, it has full access to phone calls. It's really hard to tell if it's like a bad concoction of apps or if it's one app in particular. What I would recommend is downloading a dialer application. Just search for "Dialer" in the Market, and you should see plenty of them that have great reviews. Give 1 or 2 a shot and see if that helps the issue any. Just an idea. Maybe the only thing affected is the stock dialer.

The other option is to of course master reset and add apps slowly one by one to try and figure out which is the culprit. That is tedious, and may not give you a definitive answer in my opinion.

Post your results if you have some time.

Cele94

I have the same problem. I have very few apps. I actually Googled this issue to find this thread because it was frustrating me again a moment ago.It ALWAYS blinks when I am entering passcodes on the dial pad. And it has since the day I brought it home months ago. It happens when entering in voice mail code and phone extentions. It does not act up when I am dialing a phone number.

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