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E-Mail Accounts Routinely Disappear

Hi,

I've had the thunderbolt since it was released, and have it setup for my AOL email, as well as 3 other POP accounts. All works fine, until randomly, every month or two, I'm browsing emails, the screen blinks, and then all my email accounts are gone, and I have to set them all up again. Any idea on what could be causing this, how to correct? I also have my gmail account setup and that works fine with no issues, it's just the 4 "non-Gmail" accounts that regularly disappear from the device!

Thanks!

Comments

photomutt

I'm having the same problem with my LG Spectrum. My email accounts have disappeared twice in six weeks. I'm tired of setting them up. Plus, many times when I try, I get a "can't connect to server error" when everything else is connecting to the server just fine.

Verizon_Support

Hi, photomutt-

I sure this is getting frustrating for you! Are these corporate sync email accounts or personal imap/pop3 accounts? Who is the email provider? Certain email providers do work best with their own Android application, rather than the builti-in email support. Keep me posted.

Thank you,

AdamE_VZW

Follow us on Twitter @VZWSupport

Mrsvinylrock

I am having the identical issue as above. My email accounts...pop3 ...are routinely disappearing. One is hosted by network solutions, I don't know the other. But I frequently have trouble with the emails being downloaded, then randomly they entire account just disappears and I have to set it up again. This is very frustrating. I bought a smart phone mostly for the email capability.

Verizon_Support

Hello to you Mrsvinylrock!

Email on the go is definitely a key feature of having a smartphone! Let's get you mobile again for email.

Do you have any third party applications such as Task Killers, Battery Savers, or Antiviruses?

If so, I would uninstall them! These applications tend to cause system instability and can cause these types of issues!

I triple checked and I don't see any actual recorded reports for our HTC liason. Please advise regarding the applications.

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

marinequeen

Hi, I am having the same issue with an HTC Thunderbolt. Did you ever have your issue resolved by Verizon? I have called tech support twice and they haven't been able to help.

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