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Possible issues with Blackberry Bold...

I'm wondering if anyone else is having these problems. I am hoping it's normal so I don't have to return this phone.

First, there is a hissing noise on the line. My husband's Samsung has it as well. I am use to my old cell that sounded like a landline. This phone, however, does have that background noise and it is annoying. Anyone else have this as well?

Secondly, my signal strenght will drop out completely then come back up when I am sitting in my home. I don't move, the phone is simply sitting on my lap. Any ideas?

Comments

StreetDocRN

Hi,

All I can recommend now is to perform another PRL update. Call *228 and choose option 2. Wait for it to complete the update, usually a minute.

Doc

kellbell1379

Have you used one? And if so, is the call clear with solid signal?

StreetDocRN

kellbell1379 wrote:
Have you used one? And if so, is the call clear with solid signal?

Hi,

I am sorry, I did not understand you question. If you are asking have I used a Blackberry Bold, the answer is no. I was recommending you perform another preferred roaming list (PRL) update. That sometimes clears up any issue with calls that are not quite clear.

Doc

kellbell1379

I spoke to customer service and the woman was not helpful at all. She told me to go to my local store and have them check it out. She said they may have to replace it.

This was tech support that told me this. They didn't check anything.

The hissing and constant sound of interference is too annoying for me to put up with. I am EXTREMELY DISAPPOINTED!

That being said, I am simply going to send it back, and go back to my 6 year old phone.

jvining25

My blackberry bold signal strength is doing the same thy did a download the sallower and sad that if it did not fix phone to call cumber service and get a replacement phonetic sad the antenna probe has a broken wire somewhere.

StreetDocRN

Hi,

I would for sure return the device right now, since obviously it is not working properly. Just like any electronic device, there are sure to be a few mistakes when they were rushing to get the shipments out. I'm sure a replacement will fix your problem.

Doc

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