Phone, Texting & Internet won't work

Loved this phone at first and the last couple of months it's just been one problem after another. It deleted half my contacts, my apps stop working, MMS and Phone randomly stop working, it overheats real easy, shuts off all the time. I could deal with all that stuff but yesterday this weird triangle showed up over the bars where it shows your service. Now my phone, MMS and internet don't work. I've tried resetting it and leaving the battery out for a bit. That's all the tech expertise I personally have. Has anyone had this happen/have any suggestions? It's such an inconvience to go to Verizon and I'm not up for an upgrade until January.

Accepted answers

Good morning.

I'm sorry about the issues you are experiencing with your Droid Incredible. I can certainly understand your frustration. Does the triangle say what the issue is? You can try cleaning the cookies, cache, and history, as well as checking your wireless settings and updating the Preferred Roaming List. Below I have provided you with all the steps to do all of the options above.

1) Clear Temporary Internet Files

Select your Browser
Select Menu
Select More
Select Settings
Select Clear All Cookie Data
Select Ok
Select Clear Cache
Select Ok
Select Clear History
Select Ok

2) Network Settings

Select Settings
Select Wireless & Networks
Uncheck everything
Power the phone off for 30 seconds, turn back on, follow the 3 steps above
Check Mobile Network
Select Mobile Networks, (right below)
Select Enable always-on mobile data, (make sure it is checked)

3) Preferred Roaming List (PRL)

Dial *228 [send]
Select Option 2
Once programming is complete, press Ok

If this is not resolved, please send me a Private Message, and I will be happy to personally assist you further.

Thank you,

All comments

Did you do a master reset recently

I tried doing one to correct the problem but I didn't have any luck.

k I wondered because sometimes you will have to manually program the phone to get it back. (I have done it a few times) Something about the Dinc.

Check for a PM in a few.......I have some things you can check

Thanks for the help, Bill. I appreciate it. It didn't work though.

Good morning.

I'm sorry about the issues you are experiencing with your Droid Incredible. I can certainly understand your frustration. Does the triangle say what the issue is? You can try cleaning the cookies, cache, and history, as well as checking your wireless settings and updating the Preferred Roaming List. Below I have provided you with all the steps to do all of the options above.

1) Clear Temporary Internet Files

Select your Browser
Select Menu
Select More
Select Settings
Select Clear All Cookie Data
Select Ok
Select Clear Cache
Select Ok
Select Clear History
Select Ok

2) Network Settings

Select Settings
Select Wireless & Networks
Uncheck everything
Power the phone off for 30 seconds, turn back on, follow the 3 steps above
Check Mobile Network
Select Mobile Networks, (right below)
Select Enable always-on mobile data, (make sure it is checked)

3) Preferred Roaming List (PRL)

Dial *228 [send]
Select Option 2
Once programming is complete, press Ok

If this is not resolved, please send me a Private Message, and I will be happy to personally assist you further.

Thank you,

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