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Pandora Doesn't Work on Droid X2-Bad Customer Service from Verizon

This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.

We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.

Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.

I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.

Comments

Cody21

When you say it doesn't work, what happens (not over WiFi). Do you see an error or what? does it start, hang, boot the phone, what specifically? Personally I've never heard that Pandora doesn't work with the DX2. Another option is to contact the APP support group at Pandora and ask them if it is "supposed to work" with the DX2? I would be surprised, honestly, because Pandora supports a lot of hwardware platforms. I know that it crashed my DX when Gingerbread came out - but I suspect that's all been fixed by now. (I don't really use it that much.)

curtterp

Milkring wrote:
This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.

We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.

Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.

I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.

From the Pandora website located here

Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs.

Trouble Streaming Pandora on Android

If you're having issues using Pandora on Android, try the following steps:

1. Uninstall the app: From the home screen, press the menu key and select Settings then Applications. Select Manage Applications. Scroll down and select Pandora. Then Uninstall.

2. Power down the phone and pull the battery out. Put the battery back in and turn the phone on.

3. Reinstall: Go to the Android Market and search for Pandora.

4. Clear data for Pandora: Press the menu key and select Settings then Applications. Next select Manage Applications. On that page select Clear data.

5. Switching from High Quality audio to Normal Quality audio. From the Now Playing screen, press the phone's menu button and select Preferences. Change the Cell Network Audio Quality to Normal instead of High.

Major_Payne

Pandora works just fine on my Droid X2.

I'd try the uniinstall reinstall like the last post suggested.

DieAnne

I used to use pandora. Can I tell you, Jango is way better.... I have hit the 40 hour a month limit on pandora, no limit on jango. Unlimited skips on jango and better song suggestions. Oh ~ jango has no ads! Try that, I'm willing to bet you wil agree. Get it in the market

keiffers

DieAnne wrote:
I used to use pandora. Can I tell you, Jango is way better.... I have hit the 40 hour a month limit on pandora, no limit on jango. Unlimited skips on jango and better song suggestions. Oh ~ jango has no ads! Try that, I'm willing to bet you wil agree. Get it in the market

40 hr limit on Pandora? There is no 40 hr limit - I use Pandora everyday at work for several hours a day and there has NEVER been a 40 hr limit....I've gone well over 40 hours every month since earlier this year, and even previously when I still had an iPhone. I've never paid for Pandora and the only limits it puts on me is that you can't skip more than 6 songs on a channel within an hour and I regularly listen for 3-4 hours a day without a problem

But regardless, here is a link that Pandora lifted a 40 hr limit, although I never got subjected to it

http://blogs.ajc.com/radio-tv-talk/2011/09/22/pandora-lifts-40-hour-a-month-limit-goes-essentially-unlimited/

DieAnne

I'm glad pandora lifted the limit. i did hit the limit...thats how much I used to listen to it....but I still say jango is way better (and believe me,i used to think pandora was the ___/you know what). The only reason I stopped using pandora is because it quit working once I got the gb update. I really can't see going back now. Try it, see what you think

Cody21

I have to agree. ... I was tired of the "skip forward" limit of Pandora ... Jango is much much better, IMHO.

Ginsberg

I'll admit I downloaded Jango on my phone because of this post. I like the unlimited skips but wish was the shuffle through all my artists like Pandora has. Sometimes I like it when go from led zepplin to lily allen to the beatles. I've set the setting to be wide on Jango but thats one feature I don't like about jango is the inablity to shuffle through all your stations. otherwise like it so far :smileyhappy:

bobs64ford352

Another one to try is slacker radio. It has much better variety and plays more of the songs I like than pandora did for me. For the record the preinstalled pandora app didn't work on my new X2 either and I just removed it.

janessa

I find that when I use my Pandora One on my Droid X2, it calls the last person on my call list and hangs up. It does this until I turn my phone off! I use my phone when I go on runs and walks so I usually have my jog tracker on too...not anymore. I can't have it calling the last person in my call log 60x!! Anyone have a fix? Im actually on my 2nd Droid X2 because the first one the touch screen didn't work. It was awful. Any ideas? This is my first Motorola...I usually get LG phones and never have problems. The ladie at the VZ store said that I would never want an LG for a smartphone. Liars. This has given me more troubles than I want!

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