missed calls droid 2

i have the motorola droid 2, and more than twice a day i don't get a call only the voicemail. it rings on the other side but no ringing on my end. It doesn't just happen with one person, or just from cell phones, both landline and cell. it does not show up on the missed calls either. also this has been going on for a long time but i did not want to take it back and go through the hassle of setting up contacts and all the other stuff on a new phone. its just been getting worse lately i would only miss once in awhile not its up to 2 or more.

Accepted answers

ChristinaB_VZW

Hi Merrymaryinmi,

I have reviewed my references, as well as this device, and there is no known issues with missed calls on the Droid 2. I would like to clarify that if your signal is weak in a specific area, a call may not come in. Though the caller may hear ringing on their end, when a signal is weak, the network will attempt to get the call through to the device. If the device does not get the incoming call, it will go to Voice Mail. However, in these cases the device will not show a missed call. This is due to the fact that the call did not come in. Basically, the only way that you will know you missed that call is if the person leaves a Voice Mail message.

In addition, this call will not appear in your usage details, if checking online. This is due to the fact that customers are not billed for unanswered calls.

What we would need to do is figure out if your issue is equipment-related or network-related. I would first like to mention that it is a good idea to get into the habit of powering the phone off and on once every couple of days, and not to leave it powered on for days or weeks at a time. There is no need to leave the phone powered down for any significant amount of time, a minute or 2 is perfectly fine. The reason for this is that every time a wireless device powers on, it re-registers itself with the network. There is a constant connection from the device to the network, and this registration can sometimes "time out".

Next, please check the coverage area in which you are located, at the following link:

http://www.vzw.com/coverage

I would like you to then test your device by calling it from another phone. If you are getting a weak signal and the calls are not coming in to the device, this could simply be the nature of the service due to your location. However, if you show a strong signal and the calls do not come in to the device, then you may be looking at an equipment issue.

I do want to stress that missing calls is not showing to be an issue with the Droid 2.

However, I would be more than willing to contact you for further troubleshooting if this is happening to you. Just send me a PM with your name and contact information.

I hope this information is helpful for you. Have a good day!

All comments

merrymaryinmi

i just preformed a factory reset on the phone have to wait and see if that fixes anything not sure if it will. but its better than nothing if this does not work will have to get a new phone (insurence just sucks about the deductible)

bearone21

if you go into myverizon/usage on a pc/mac/laptop, are the calls logged?

does the same thing happen if you call yourself from another phone?

merrymaryinmi

no it did not show up on the log in myverizon/usage. shows me checking my voicemail but no incomming calls before that.

also gb just came out with the droid 2, just installed that today so hope that fixes it have to wait and see

bearone21

i mentioned it because i had a call over the weekend that i didn't hear ring/feel vibrate but it did show up in the log & no voice mail was left.

what happens if you call yourself? is volume down & vibrate not selected?

good luck

merrymaryinmi

it doesn't miss calls all the time just some here and some there don't know why. when i it never misses very annoying

ChristinaB_VZW

Hi Merrymaryinmi,

Before calling the insurance company and paying a deductible for a replacement, please check the coverage in the area where this is happening. This is especially true if the issue is happening in a specific location. I mention this due to the fact that if your signal is weak, an incoming call may not come in. In addition, if you do not get the call, the phone will then not show a missed call. Basically, in these cases, the only way you will know that call came through is if the person left you a voice mail.

This is something that is really just the nature of the service, as not all calls will come in, depending on your physical location. So, after checking the coverage area, you may find that this issue is due to your physical location.

You are able to check your coverage at different areas by clicking on the following link:

http://www.vzw.com/coverage

I hope this information is helpful. Have a great day!