I have had my phone since Dec 30, 2011 and have had nothing but trouble with it. After only 6 weeks of owning it I had to have a factory restore. After that I realized there were several things that had NEVER been working and now were. Since the phone was new to me I wasn't even aware that it had "errors". And of course it waited to show it's problems until after the magical 14 day return period.
Even after the restore I continue to have problems almost on a daily basis. Aps freeze, I don't get texts or phone calls. Last week I had a voicemail notification even thought my phone never rang. When I called VM I had 3 new ones and 2 were from the week prior!!! One of which was very important. I do not have a land line and having a cell phone that doesn't work is unacceptable. I have been back to the store 3 times since I bought it and each time they tell me I just need to move aps to my sd card because they are slowing the phone down. I don't even have very many aps! I can't download them because they all end up freezing and forcing me to delete them anyhow!
I am beyond frustrated and have had Verizon for 10 years. Looks like I may have to move on since it appears they aren't willing to help anyone with this obvious issue. If this many people are having issues with this phone it should be recalled and replaced with something NEW...not a refurbished version of itself. Verizon would be smart to take action instead of asking us which aps are causing issues and such because it's the PHONE not the things we are doing on it!
At the least we should all be able to buy a new phone of our choice with special 2 yr pricing instead of the full retail cost. We were guinea pigs for this phone and they need to pull it!!!!!
