New Update

OK I received a new update this morning after the install I went to setup cox email (was hoping problem was solved) well I got to set it up and it shows as installed.......but it won't download emails it gets timed out well it looks like cox email still is no good on the razr.

Accepted answers

jardr

OK I got cox email.....How......I upgraded to the Maxx and put email in and it worked.

All comments

jardr

OK I went back into and deleted account.......I then went and re installed my cox account guess what now it says server error again why can't they get this right.

smashogre

What update was it that you received?

I've got Cox as well, I've never ever used their email before but I'll set it up on mine and see what my results are.

Would you mind giving me your set up for how you configured the account? Obviously not username or pass lol, just by what method and what settings you used.

smashogre

Did you do it this way?

To setup Cox.net as a POP3 account:

Auto-Configuration Steps

From the home screen touch Apps, select My Accounts
Select Add Account .
Select Email Accounts
Select Other
Enter your full email address, including domain name "@cox.net" in all lower case.
Enter your cox.net password.
Leave Automatically configure account checked.
Tap on Next. Phone will connect to your email server and state "Success!" if account was set-up correctly.

smashogre

Ok manual configuration worked for me. DON'T use your full Cox email address as the username, just the username iteself (the part before the @ sign.)

Use these instructions:

From the home screen, Touch Apps
Select My account
Select Add Account .
Select Email Accounts
Select Other
Enter your full email address, including domain name "@cox.net" in all lower case.
Note: If your are unable to connect, try removing @cox.net from incoming server and try again.
Enter your cox.net password.
Uncheck Automatically configure account after you entered your email address and password.
Tap General Settings, confirm information in all General Settings fields are correct. Make any necessary changes, then select OK to exit this menu.
Tap Incoming Server.
Refer to Email Server Names to confirm mail server names.
Select POP3 mail server
Touch Advanced Settings
Check Use secure connection
Ensure PORT number is 995
Touch Use secure password (TLS) drop down and select Auto
Select Password under Authentication
Touch OK
Touch Verify server to verify connection
Touch OK
Touch Outgoing server
Ensure @cox.net is included in the user name
Note: If your are unable to connect, try removing @cox.net from incoming server and try again.
Touch Advanced settings
Enter Port 465
Check Use secure connection
Select Auto under Use secure password (TLS)
Select Auto under Authentication
Touch OK
Touch Verify server to verify connection
Touch OK
Touch other settings and select desired settings

jardr

OK I tried and retried and retried and it still don't work.Tried smashogre solution every which way to no avail will keep trying. I need my email and also need my notification light to let me know when I receive email. K9 works if you go into it and go and hit load but after it loads it says syncing disabled. tried to find where to get it in able state but can't find out where.

smashogre

Try that method with the stock app. I can't see any reason why that won't work...?

jardr

I tried all even standing on my head. I went to Verizon and they say they have no fix for it to get ahold of cox....cox says it is verizon software......so who pays the consumer that tries to keep up on the latest. I didn't have any problems with my old droid. We updated another line and they got the apple and it works ok.

smashogre

Can you get to the cox.net website and sign in?

jardr

Yes I love this phone but bad that you can't get into your cox email.

smashogre

I know 4 people that have Razr's and they're not having problems with it either. What part of the country are you in? We're in Kansas - perhaps it's a regional thing?

jardr

OK I finally got it hooked up not anything to do with software issue but with verizon putting in wrong information they said they have not hooked up any to cox for 3 months well my new Razr Maxx is hooked up to cox.

smashogre

What wrong information did they pull in? Verizon has no control over Cox email or servers.

GPS

I tried, tried, tried...including calling cox (who of course told me to contact the cell phone provider)...wiped out all my other attempts (removing from my verizon) then went step by step very carefully per your instruction. Worked on the first try!!!! Yes, one key thing is username alone when setting up the pop and smtp...if you include the cox.net: it won't work (not in Central FL anyway)...then with the TLS settings, they have to be perfect as cox accepts ssl, not tls...but when setting up tls as you specified, it worked! THANK YOU!!! LOL, I sent an email to Verizon requesting help. I bet they won't be able to figure it out...but if they do, I'll come back and retract my statement. I'm just so used to non-support, it's turned me into a pessimist.

smashogre

Glad to hear it worked out finally.

jbharwood

Your suggestion to remove the "@cox.net" from my username worked!!! Thank you!! Even a 2nd level Verizon guy couldn't figure it out!! You are the only answer I have found that worked!!! You are awesome "Smashogre"!!!

smashogre

Lol thanks, Glad it worked out for you!