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is anyone getting early upgrade emails for storm 1 users? There on pics posted on several BB forums
Yes, this is real. Several million customers are getting emails to upgrade to an advanced device even if they're not currently eligible. You can call Customer Service to take advantage of the offer. They have a Campaign look up tool to verify you're eligible.
Nothing here. I even called CS before hearing about this and they shot me down. But the CS rep was nice enough to explain my upgrade dates to me, gee thanks! I know a contract is a contract but I'm going to renew anyway you would think they would go ahead and allow it and make a few more bucks now instead of a few months from now. Oh well thats life I guess.
So where is this Campaign look up tool can't find it anywhere on VW site?
i called vzw this am and they didnt know anything about it either supposedly but the emails are on different bb sites ie crackberry i think they should give all storm1 users the upgrade just for having to put up with a crappy phone for a year
If you get the email then you're eligible. It is being communicated to all Customer Service reps. Whether or not they choose to keep themselves up to do date is up to them. Also, you may sometimes be in contact with an outsourced rep, in which case they usually don't have knowledge of this campaigns.
As I said previously, all Customer Service agents (direct, anyway. I don't know about outsourced) do have access to what they call the Campaign Look-up Tool. Any CS rep who's worth their salt will know how to use this tool. If you did get the email then you're eligible for it. If the CS rep pushes back, or doesn't know what the heck you're talking about then ask to speak to a manager. Or if you're really having that much difficulty I can try to get you in contact with someone who can help.
Be patient not everyone is getting the letters at the same time, think of the call volume that would create!
Michele-VzW wrote: Be patient not everyone is getting the letters at the same time, think of the call volume that would create!
I asked for a comment and got one. Yes the call volume would blow you guys away. Thank you Michelle.
And your reply to the always present Iphone coming rumor was awesome!
