how do you get a RAZR MAXX reset if it is frozen?

mjb392

my phone has been frozen over 3 hours now and isn't resetting itself. dont have another phone to call verizon and customer service takes up to 48 hours

Verizon_Support

Hello mjb392,

I know how important it is to have a functioning device and I want to assist you!  After the device reset itself did it  display a message?  If you are still encountering issues please complete an alternate reset here http://bit.ly/LJMruI and advise if successful.  Thank you. 



TominqueBo



VZW Support



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