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Youtube not loading video on 4G

Hello, I got this New Rezound Yesterday, Youtube videos are not loading. I updated all firmware and Apps as well. Everything else works fine including VEVO videos. Youtube works fine on wifi. I am loosing data connection in the middle of browsing webpage as well. Should I return this device and get a new one.

Comments

tlsjr

same problem here i have htc thunderbolt and my wife also has a thunderbolt they will not play youtube videos. i noticed it on 02/22/2012. when i switch to wifi works great and then i turn off wifi while video is playing when the buffered part of the video comes to the end and needs to buffer more under 4g a popup says sorry unable to play video.

demmo86rt

Are you using the YouTube app or the browser? The app works flawlessly for me.

tlsjr

browser has worked great before and still works fine when wifi is on but i think it stopped working about 3-4 days ago. i don't have the app

Ann154

The YouTube App should come pre-installed on the ReZound. If it isn't then it is an easy matter of downloading it from the Android Market.

demmo86rt

You could always try clearing browser or Adobe Flash data and cache, but I would think that you haven't had the phone long enough for this to be the problem.

commonsense101

If you're losing data connection changes are you might be in a weak area, check your signal strength on the phone and if its over 90 thats your problem, if not call tech support from a different phone and see whats wrong

BeNT1

I have experienced this problem as well. I have had my phone for about two weeks. It worked fine initially, but has begun to do the same thing after an update. I have discovered though that if I press pause then play, the video will load.

mavioo7

Hello,

Here are the Vidoes of Problem with HTC Rezound.

1) 4G LTE signal is excellent, 2)the phone is out of box so no issue of any cache, 3)Update the firmware and Youtube app from market.

Still the same problem

Before Update, Out of box

http://www.youtube.com/watch?v=OuURZ7Avd0s

After Updating firmware and Youtube apps

http://www.youtube.com/watch?v=lhf56Y5jioQ

Compare with Galaxy Nexus,

http://www.youtube.com/watch?v=mMjOecLLiBE

c--dog

I too, cannot access any videos via 4g on my HTC Rezound. Purchased on Saturday an no youtube videos will play over 4g. While on wifi and 3g, videos play with no problem. Also found that videos do play in the nextvid app.

demmo86rt

If you are only having connection issues on LTE, it may be your SIM card. Sometimes they crap out and you may have to go to a store to replace it.

c--dog

If that was the case, wouldn't I have other issues on the 4g network. I have been getting connection speeds over 25mbps on a pretty regular basis. I have no other network issues. This is a youtube only issue.

demmo86rt

Yes, you would, sorry, I didn't re-read before I posted that, I was just reiterating something I read in another thread. So very odd that YouTube isn't working for you.

tlsjr

i just tried youtube tonight and it worked perfectly on my thunderbolt and my wifes thunderbolt on 4g looks like it is working now

demmo86rt

YouTube app was updated recently, wondering if maybe it might have helped with loading issues? Open the market, then press menu> my apps, if an update doesn't show, you should have most current version.

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