June 1, 2012 I ordered online my 4G LTE 890L jetpack and added a line to my account. Nearing the end of August now my jetpack is still not activated. I have had 2 new devices sent to me and a total of 4 SIM cards. Friday, at the request of tech support, I drove 45 minutes to our nearest Verizon direct store for them to try and activate the device. I have spent a total of over 12 hours on the phone during this time since June trying to troubleshoot the device and find out why it will not complete the activation process. When I went in the store and tech support tried to help me I was told that the 4G service was currently down but I could come back anytime and they would try and take care of the problem. Is there anyone else that has had this problem?? I have been told conflicting things by different Verizon employees. I am at a loss for what to do other than keep spending no shorter than 1 1/2 hours on the phone at a time to try and find out what is happening. I am scheduled again for Monday for the tech support lady that has been helping me since June to call and try again. I am however finding that I seem to be aware of things or figure them out before Verizon on this issue, which is a little disturbing considering I am just a housewife. I am not speaking ill of Verizon in this post, I just am looking for anyone that can please please tell me what to do with this device to complete the activation process. I don't know how many more phone calls and taking my SIM card out and putting it back in I can take before I loose my patience.
