Is anyone else having problems with their Rezound? In late December 2011, I got my first Rezound (Phone 1). However, whenever I took a picture, the flash stayed on (no, the "remain on" button was not activated) and would not shut off. However, once I removed the battery and restarted the phone, the flash turned off. I went back to the store to ask them how to fix this problem and they said no one had mentioned this problem before. But when I went online, I found plenty of people who had this problem. So, because there was no workaround, they ordered me a "Certified Like New" phone.
The "new" phone (Phone 2) did not have the flash problem experienced with Phone 1. However, I began to receive complaints from people that my voice cut in and out while on the phone and they could not hear me. This is my business phone. So I took Phone 2 back to the Verizon store to see what could be done. Again, I was advised that they had never heard of this problem so a "new" phone had to be ordered.
I received Phone 3 and, again, it has the problem with the voice fading in and out and constant complaints from people that they could not hear entire sentences. Again, I went back to my local Verizon store and was told the same - never heard of this problem. Let's order another "new" phone. In the meantime, I did some research and it appears that many customers with the Rezound had problems with the microphone cutting in and out. So, if Verizon didn't have notice, it SHOULD have had notice with due diligence. Having your head up your arse is NO excuse.
So I received Phone 4 on a Monday at 4:45 p.m. Took the phone home to set up. Thirty minutes into setting Phone 4 up, it became burning hot and shut off. I put the battery back into Phone 3 so I could have some phone service.
So, I went back again to the Verizon store and was told the battery was drained and would not accept a charge! Because the store did not have any replacement batteries, one would have to be ordered and I was just out of luck with no phone. I advised the staff that this was entirely unacceptable. They told me to call Customer Support - which I did, but was disconnected after waiting on the phone for 20 minutes.
I now have to return Phone 4 after having it for 30 minutes and am in the position of having to accept Phone 5. I DO NOT WANT THIS REZOUND PHONE. I have been a customer of Verizon for 15 years and this is the first phone I've had to return. Does anyone have any suggestions for how to get to another phone? I will post this all over the internet if I have to. Verizon needs to care about customer retention because if this isn't fixed I'm out of here.
