having many issues with my 16gb razr

I have been not able to receive text messages from other carriers at all and not Verizon customer messages are intermittent since 3/16/2012. I have had 3 trouble tickets done and I am always told they find nothing wrong. I have done 8 master resets and over 12 power cycles plus put the phone into safe mode and nothing seems to help.. I even went as far calling Motorola and I was informed that the razr is having issues receiving texts and they will have a update pushed out my late April early May .Verizon refuses to send out a comparable device so I can text. So I am stuck without texting until this update gets processed. Can anything be done to help with this???

Accepted answers

bulldog69

Sounds like your phone and or a tower you use because I'm not hearing much about people not receiving text messages. I would get on their butts and make them give you another one (refurb of course)

All comments

bulldog69

Sounds like your phone and or a tower you use because I'm not hearing much about people not receiving text messages. I would get on their butts and make them give you another one (refurb of course)

SallyC

Bradley McArdle wrote:
I have been not able to receive text messages from other carriers at all and not Verizon customer messages are intermittent since 3/16/2012. I have had 3 trouble tickets done and I am always told they find nothing wrong. I have done 8 master resets and over 12 power cycles plus put the phone into safe mode and nothing seems to help.. I even went as far calling Motorola and I was informed that the razr is having issues receiving texts and they will have a update pushed out my late April early May .Verizon refuses to send out a comparable device so I can text. So I am stuck without texting until this update gets processed. Can anything be done to help with this???

Sounds like you have done all the things one would try in troubleshooting this. If it still does it in Safe Mode after a Factory Reset, I'm wondering if you can take it in to a VZ dealer and test it in front of them. If it fails it would seem they would go to bat for you in getting another.

I'm not aware of any wide scale problem with people not being able to get text messages - but I'm just a lowly user so what do I know?

The only text message issue I was aware of was with Smart Actions sending out a text message when there was no rule in place for it to do so. And that was just fixed in an update - today I think.

I can see where you'd be frustrated. The only thing I can think of is to go to a dealer and see if a face to face encounter is more productive.

bradmac88

Here is a neat update. I was called by Lynne at Verizon Wireless Executive Services and after some discussion and telling her all of the issues. She has decided to send me out a Droid Razr Maxx 32GB free of charge with no fees to me. I don't even have to extend my contract. So I guess when the corporate office finds out you are having major issues they really are able to come through.

SallyC

Bradley McArdle wrote:
Here is a neat update. I was called by Lynne at Verizon Wireless Executive Services and after some discussion and telling her all of the issues. She has decided to send me out a Droid Razr Maxx 32GB free of charge with no fees to me. I don't even have to extend my contract. So I guess when the corporate office finds out you are having major issues they really are able to come through.

That's awesome! I'm just a user like you so I have no reason to stick up for Verizon, but I honestly have been impressed with their customer service. This is the kind of service that builds customer loyalty.

Thanks for getting back and sharing the update and enjoy your new phone!

JP1964

What do you mean by a RAZR MAXX 32GB? Is that the phone with the 16GB internal and 16GB SD card or did they come out with a phone with 32 GB internal...and as an FYI since no one at Verizon would EVER tell you this(unless you find the tiny disclaimer at the bottom of the MAXX page)...if the phone has the 16GB internal memory you can only use 8gb. The other 8GB are not available for your use due to the OS. So a MAXX with 16GB internal and 16GB SD card is really only 24GB for the user...

bradmac88

hey JP1964. I notice you doing a lot of dissing on Verizon blogs. Any phone has a gross memory and a net memory. So Verizon isn't lying at all. Its just doing what all other companies do. If you were technologically advanced at all you may have know this or that the bloatware can be removed in less than 2 minutes.

B33

It only has a 16 GB card pre-Installed If you Look at the specks Here an down toward the Bottom you will see were it shows this an these specks are from Verizon's Web Page.

Camera

8.0MP camera with launch from lock screen
Front Facing HD Webcam (1.3 MP, 720p HD video recording)

Video

1080p HD Video capture with image stabilization (Rear Camera)
1080p HDMI Mirror Mode output to your HDTV or monitor
Gallery App with access to your images as well as photos & comments from your social networks
My Gallery App with access to your images, MotoCast™ videos and images, as well as photos & comments from your social networks

Music

Music App offers Podcast, Internet Radio, LastFM integration
3.5mm Headset Jack
MotoCast lets you stream your music (including your iTunes and Windows Media Player playlists) from your home or work computers

Bluetooth

Bluetooth® Stereo Wireless Technology
Bluetooth Low Energy (Profiles supported: HRM Heart Rate Monitor, GATT/ATT Attribute Profiles, GAP Generic Access)
Bluetooth v2.1+ EDR (Profiles supported: HFP 1.5, AVRCP 1.4 (CT), HSP 1.2, A2DP 1.2, PBAP, HID, MAP, PAN–NAP, OPP, DUN, SPP, GAVDP, AVDTP, AVCTP)

Web

Mobile Hotspot Capable (Supports up to 8 devices on 4G & up to 5 devices on 3G
MotoCast™ app for remotely streaming or downloading files from your computers to your DROID RAZR MAXX
Backup Assistant +, Visual Voice Mail, Verizon Video, VCAST Tones, VZ Navigator, My Verizon Mobile
Webtop app lets you multitask on a larger screen, with a full Firefox browser, keyboard and mouse
Full Suite of Google Apps incl.: Google Maps with Street View, Places and Latitude; Google Talk with Video Chat; Gmail; Google Books; YouTube™; Google Calendar
1000’s of apps &100’s of widgets available on Android Market
WiFi 802.11 b/g/n Capable
Webkit 5 HTML Browser, Adobe Flash
Photo Sharing: Facebook, Flickr, Picasa , Photobucket®
Over the Air Software Updates

Communication

Smart Actions app for extending battery life and automating everyday tasks
FIPS 140–2 compliant; Government–grade encryption for Email, Calendar, and Contacts
Citrix Receiver, available in Webtop, for remote desktop virtualization & access
Advanced security features including device and SD card encryption
Integrated Google, Exchange, Facebook,Twitter & LinkedIn Contacts
Push Email Support: Gmail & MS Exchange & Yahoo Mail
IMAP and POP, MSN Hotmail, and AOL Mail also supported.
Unified Google Calendar & Corporate Calendar (supports Exchange 2003, 2007, and 2010 protocols)
Bilingual Interface: English/Espanol
aGPS capable for E911 emergency location, sGPS, GLONASS
Voice Commands
Virtually limitless contacts (limited only by 16GB on–board memory)
TTY compatible
Hearing Aid Compatibility = M4/T3

Specifications

Design

Still one of the thinnest 4G LTE smartphones – measuring just 8.99mm – DROID RAZR MAXX provides additional usage performance with its 3300mAH battery. Made KEVLAR® strong, DROID RAZR MAXX also features a scratch–resistant Corning® Gorilla® Glass display and water–repellent nanocoating.

Network

CDMA 800, 1900 EVDO REV A/LTE B13 700

Dimensions

5.15(h) x 2.71(w) x 0.35(d) inches
Weight: 5.1oz

Operating System

Android 2.3.5 (Gingerbread) OS with Motorola Application Platform

Display

4.3” Super AMOLED Advanced Display, qHD res0lution (960x540) for hyper–vibrant colors and images

Keyboard

Virtual QWERTY Keyboard

Battery

3300 mAH Li–Ion
SAR: Head 1.45 W/kg / Body–worn 0.71 W/kg
Talk Time – Up to 21.5 hours or Standby Time – Up to approx. 15.8 days

Memory / Processor

Dual core 1.2 GHz processor & 1 GB of LP DDR2 RAM
16GB internal memory (actual formatted capacity is less)
16GB microSD card pre–installed
Supports up to 32GB microSD card (sold separately)
Phonebook capacity dependent upon available memory

The Droid Razr MAXX by Motorola is configured with 16GB of internal flash memory. Of this memory, 8GB is available for general storage. An additional 2GB is available for application download and application data. The balance of the memory is reserved for the operating system, user interface, and native applications.

JP1964

Look at the big brains on Brad...lol...yes I have been busting on Verizon because in my opinion they are shady at best....

Ok Bradley, lets start with the memory thing...I am typing slow because you abviously arent too fast.. I totally understand the difference between gross capacity and net capacity. I will get off the memory thing if you show me one other company where net capacity is only half the gross capacity that they so LOUDLY advertise...just one

OK Bradley, on to the 21 hours of talk time...now if this isnt just a blatant out and out lie I dont know what is. Show me a phone battery usage chart that has over 12 hours of talk time and has ANY battery left. If they are claiming 21 in a lab under ideal conditions I would think the average user should get atleast 12 dont you Bradley??

As for the crap apps installed on the phone you are again missing the point Bradley. The point is not whether it can be removed by an Einstien like you Big B...the fact that it is there at all is ridiculous. Blockbuster/Netflix/Amazon Kindle....really???....just another way for Varizon to make a buck...

Ok to summarize because I am sure you probably forgot what we talked about in the first paragraph Bradley...here's what you can do to shut me up and put me in my place and defend your precious Verizon(I can almost hear the trumpet blare everytime I say there name....)

1. Show me one other company that so LOUDLY advertises the gross capacity of their product where the net capacity is actually only half of the gross capacity.

2. Show me a DROID RAZR MAXX battery chart that has just 12 hours of talk time on one charge...that should be super easy since this phone gets 21 hour of talk time...right?

3. Have a nice day...lol

mamamia849

My biggest issue is that when I receive my email on my Droid Razr Maxx HD and "trash" it from my phone, it sends it back to my computer. When I delete it or save it to a file on my computer, it winds up sent back to my phone. It will get bounced back and forth till finally it will get deleted from both phone and computer (even those files I saved to a folder on my computer). Not sure how to rectify this issue. My Blackberry never did this. When I "trashed" a email I had read on my Blackberry phone, it simply took it off my phone...it did not keep bounciing from phone to computer and back or remove the email from a folder I had saved it in to my computer. Anyone know how to fix this?